Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Parveen Singh

Vernon,BC

Summary

Proven track record in customer service and multitasking, demonstrated at McDonald's and V Bazaar Mall. Excelled in high-stress situations, enhancing customer loyalty through empathetic conflict resolution. Skilled in organization and basic math, achieving efficient problem-solving and quality service delivery.

Overview

1
1
year of professional experience

Work History

Crew Team Member

McDonald's
03.2024 - 08.2024
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Customer Service Representative

V Bazaar Mall
04.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Akal Academy Kajri
Kajri Niranjanpur ,Pilibhit,Uttarpradesh,India
12-2026

Skills

  • Multitasking and organization
  • Customer service
  • Attention to detail
  • Basic math

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Crew Team Member

McDonald's
03.2024 - 08.2024

Customer Service Representative

V Bazaar Mall
04.2023 - 01.2024

High School Diploma -

Akal Academy Kajri

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Parveen Singh