Gurleen Kaur
Mississauga,Canada
Summary
Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
10.2023 - Current
- Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs
- Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times
- Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground
- Stock sauces, cups, lids, etc
- As needed to maintain throughout your shift
Dispatch
Majhail Freightways LTD.
02.2023 - 08.2023
- Scheduling and Routing: Plan and schedule the delivery or transport routes for drivers or service personnel, ensuring the most efficient and timely paths
- Communication with Drivers/Field Staff: Maintain clear and continuous communication with drivers, technicians, or field staff to provide updates, address issues, and confirm deliveries
- Tracking Shipments or Deliveries: Monitor the real-time status of shipments, deliveries, or service calls, ensuring everything is on schedule and resolving delays or issues as they arise
- Managing Orders and Requests: Receive and process incoming orders, requests, or service calls, and assign them to appropriate personnel or teams based on priority and capacity
- Ensuring Compliance: Ensure that all dispatch operations comply with legal and company-specific regulations, including safety, hours of service, and documentation
- Coordinating with Customers: Communicate with customers to provide delivery windows, updates, and resolve any issues related to delivery or service
- Maintaining Records: Keep accurate records of dispatched items, drivers, routes, and customer interactions, often through a management system or software
Customer service
Bell
06.2022 - 01.2023
- Delivering information about a company's products and services
- Answering queries and concerns about a company's products or services
- Processing orders and transactions
- Resolving issues and handling customer complaints
- Collecting customer feedback
- Tracking customer service metrics
Education
Business management -
Algonquin college
01.2024
Secondary education - commerce, economics and accounts
Mother India school
01.2021
Skills
- Good communication skills
- Computer Skills
- Interpersonal skills
- Microsoft office
- Driver communication
- Active listening
- Coordinating urgent deliveries
- Dispatch coordination
Certification
- First Aid License, 2022
- Security License, 2022
- Dispatching, 2023
- Billing and Invoice, 2023
Languages
English
Punjabi
Hindi
Timeline
Supervisor
Tim Hortons
10.2023 - Current
Dispatch
Majhail Freightways LTD.
02.2023 - 08.2023
Customer service
Bell
06.2022 - 01.2023
Secondary education - commerce, economics and accounts
Mother India school
Business management -
Algonquin college
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