GURLEEN KAUR
BANKING ADVISOR
Windsor,ON
Summary
Experienced leader with a strong background in team guidance, complex project management, and strategic objective achievement. Skilled in assisting individuals with banking needs and providing educational support. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Banking Advisor
ROYAL BANK OF CANADA, RBC
12.2022 - Current
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Exceeded individual sales targets consistently, contributing significantly towards overall financial institutional growth.
- Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.
Store Manager
GRECO PIZZA
03.2021 - 11.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Supervisor
SUBWAY®Restaurants
05.2020 - 11.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Crew Member
MCDONALD’S
11.2018 - 01.2021
- Connect with customers to ensure to provide positive experience
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas and managed over 50 customer calls per day
Technical Support
UFV
11.2018 - 04.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, etc..
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
Cybersecurity Intern
PUNJAB NATIONAl BANK
05.2017 - 08.2017
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Monitored use of data files and regulated access to protect secure information.
- Collaborated with IT team to identify potential security risks and develop mitigation strategies.
Education
Diploma - Computer Information systems
University of The Fraser Valley
Abbotsford, BC 09.2018 - 04.2020
Diploma - General Studies
University of The Fraser Valley
Abbotsford, BC 09.2018 - 04.2020
Certification in Professional communication Essentials Association - Advance Communication Skills
University of The Fraser Valley
Abbotsford, BC 09.2018 - 04.2020
Certification in Technical Support Fundamentals - Computer And Information Systems
Google
06.2022 - 08.2022
Skills
Empathetic
Relationship building and managing
Sales and marketing
Attention to detail
Willing to learn
Multitasking Abilities
Excellent communication
Problem-solving abilities
Timeline
Banking Advisor
ROYAL BANK OF CANADA, RBC
12.2022 - Current
Certification in Technical Support Fundamentals - Computer And Information Systems
Google
06.2022 - 08.2022
Store Manager
GRECO PIZZA
03.2021 - 11.2022
Supervisor
SUBWAY®Restaurants
05.2020 - 11.2021
Technical Support
UFV
11.2018 - 04.2019
Crew Member
MCDONALD’S
11.2018 - 01.2021
Diploma - Computer Information systems
University of The Fraser Valley
09.2018 - 04.2020
Diploma - General Studies
University of The Fraser Valley
09.2018 - 04.2020
Certification in Professional communication Essentials Association - Advance Communication Skills
University of The Fraser Valley
09.2018 - 04.2020
Cybersecurity Intern
PUNJAB NATIONAl BANK
05.2017 - 08.2017