Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gurleen Kaur

Brampton,Ontario

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Customer Service Supervisor

NGC
10.2023 - 06.2024
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Created customer support strategies to increase customer retention.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Human Resources Specialist

Avery Dennison
06.2023 - 09.2023
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.
  • Developed effective relationships with external recruitment partners, ensuring alignment with company values and hiring objectives.
  • Coordinated interview schedules for both candidates and hiring managers to streamline the selection process.

Education

Post Graduate Certificate Program - Management

Sheridan College
Mississauga, ON
05-2025

Master of Social Work - Social Work

Punjabi University
Patiala
06-2023

Skills

  • Team Building and Leadership
  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Customer Relations
  • Organizational abilities
  • Professionalism and Courtesy
  • Training and mentoring

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Supervisor

NGC
10.2023 - 06.2024

Human Resources Specialist

Avery Dennison
06.2023 - 09.2023

Post Graduate Certificate Program - Management

Sheridan College

Master of Social Work - Social Work

Punjabi University

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Gurleen Kaur