Gurleen Kaur
Brampton,Ontario
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Customer Service Supervisor
NGC
10.2023 - 06.2024
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Created customer support strategies to increase customer retention.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Human Resources Specialist
Avery Dennison
06.2023 - 09.2023
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Developed effective relationships with external recruitment partners, ensuring alignment with company values and hiring objectives.
- Coordinated interview schedules for both candidates and hiring managers to streamline the selection process.
Education
Post Graduate Certificate Program - Management
Sheridan College
Mississauga, ON05-2025
Master of Social Work - Social Work
Punjabi University
Patiala06-2023
Skills
- Team Building and Leadership
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Customer Relations
- Organizational abilities
- Professionalism and Courtesy
- Training and mentoring
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Supervisor
NGC
10.2023 - 06.2024
Human Resources Specialist
Avery Dennison
06.2023 - 09.2023
Post Graduate Certificate Program - Management
Sheridan College
Master of Social Work - Social Work
Punjabi University