Gurleen Kaur
Surrey,British Columbia
Summary
Dynamic leader with proven expertise in employee evaluation and mentoring, honed at DSV Solutions Inc. Excelled in building top-performing teams and fostering professional relationships, significantly enhancing operational efficiency. Skilled in analytical thinking and conflict resolution, adept at driving quality improvement and achieving goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
DSV Solutions Inc.
06.2022 - 09.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Customer Service Representative
Good Foods Group
03.2021 - 05.2022
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Representative
Chevron
11.2020 - 02.2021
- Built diverse and consistent sales portfolio.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Education
Associate of Arts - ECEA
WCC
Surrey, BC02.2024
Associate of Science - Computing Support
CCSQ
Montreal, QC11.2022
Skills
- Employee Evaluation
- Mentoring
- Cash Handling
- Quality Improvement
- Documentation And Reporting
- Shift Scheduling
- Team Supervision
- Complaint resolution
- Analytical Thinking
- Leading Team Meetings
- Client Support
- Conflict Resolution
Languages
English
Full Professional
Certification
- First Aid and CPR
- ECEA Diploma
- Responsible Adult certification
- ACE's and Trauma and Resillence
Timeline
Team Leader
DSV Solutions Inc.
06.2022 - 09.2024
Customer Service Representative
Good Foods Group
03.2021 - 05.2022
Sales Representative
Chevron
11.2020 - 02.2021
Associate of Arts - ECEA
WCC
Associate of Science - Computing Support
CCSQ
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