Summary
Overview
Work History
Education
Skills
Availability
Languages
Timeline
Generic

Gurleen Kaur

Halifax,NS

Summary

Dedicated customer service professional seeking a challenging role where I can utilize my excellent communication skills and passion for delivering exceptional customer experiences to drive customer loyalty and satisfaction.

Overview

4
4
years of professional experience

Work History

Line Lead

Teti Bakery
Etobicoke, Ontario
02.2022 - 10.2024
  • Prepared and baked a variety of bakery items, including bread, cakes, pastries, and cookies, following recipes and safety guidelines.
  • Maintained cleanliness and organization of the bakery area, adhering to health and safety standards.
  • Operated bakery equipment, such as ovens, mixers, and slicers, in a safe and efficient manner.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Collaborated with team members to meet daily production goals and special customer requests.
  • Followed food safety protocols, including proper storage, labeling, and handling of ingredients to prevent contamination.

Team Member

McDonald's
Mississauga, Ontario
10.2022 - 01.2023
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Collaborated with team members to maximize productivity and efficiency.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Answered phone calls regarding inquiries about products or services.
  • Worked hard to learn required tasks quickly to maximize performance.

Front Desk Operator

Deep Multi Super Specialty Hospital
Bathinda, India
10.2020 - 05.2022
  • Keep budget in check
  • Order medical and office supplies
  • Design and implement office policies and procedures
  • Oversee medical service activities and personnel
  • Plan and coordinate patient schedules
  • Supervise and lead office staff
  • Oversee and manage all paperwork for patient care, medical compliance, and all levels of reporting
  • Ensure positive collaboration between doctors and nurses

Education

Office Administration in Health Services - Medical

Mohawk College
Mississauga, ON
04-2024

Skills

  • Excellent management skills
  • Excellent Written and oral communication skills
  • Active listening and empathy
  • Conflict resolution and problem-solving
  • Patience and Calm demeanor
  • Attention to detail and accuracy
  • Proficiency in customer relationship management (CRM) software

Availability

Full-time.

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Team Member

McDonald's
10.2022 - 01.2023

Line Lead

Teti Bakery
02.2022 - 10.2024

Front Desk Operator

Deep Multi Super Specialty Hospital
10.2020 - 05.2022

Office Administration in Health Services - Medical

Mohawk College

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Gurleen Kaur