Gurleen Kaur
Shediac
Summary
Dynamic, results-driven candidate with over 6 months of experience in overseeing daily operations and leading teams in fast-paced environments. Proven track record of increasing efficiency, improving customer satisfaction, and achieving operational goals. Skilled in training staff. Adept at fostering a positive work environment, motivating team members, and collaborating with cross-functional teams to drive success. Looking to bring my strong leadership and organizational skills.
Overview
2
2
years of professional experience
Work History
Customer Support Associate
Tech Mahindra
07.2024 - 08.2024
- Handle inbound customers service calls. Understand and strive to meet or exceed metrics while providing excellent customer service.
- Responding to complaints when customers experience problems. Processing orders and returns, and documenting customer interactions.
- Taking orders or processing payments. Making changes to customers' accounts.
- Manage the data from their interactions with clients. After each call, records customers' data in the system for future reference, including purchase history, contact details, interaction history, and shipping and billing preferences.
Shift Supervisor/ Baker
Tim Horton
06.2022 - 06.2024
- Maintained inventory levels, placed orders for ingredients, and monitored costs to ensure budget compliance
- Use strong communication while attending customers
- Deliver training in different brands for new employees
- Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind
- Operators cash registers and voids transaction as needed
- Monitor, Plan and observe the day-today activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues
Administrative Assistant
Homewood health Center
07.2023 - 12.2023
- Managed all executive correspondence including emails, phone calls, and scheduling appointments
- Assisted in the planning and execution of company meetings and events
- Maintained office supply inventory and placed orders as needed
- Ensured efficient and organized filing system for important documents and records.
Education
Health Office Administration -
Conestoga College
Guelph, ON08.2023
Skills
- Organizational & Leadership Qualities
- Coordination & Teamwork abilities
- Problem-solving abilities and Time Management
- Communication skills & Multilingual Proficiency
- Punctual & Detail Oriented Abilities
- Work well under pressure & Patient
- Full Knowledge of Microsoft Suite: Office, Excel, PowerPoint, Outlook
- Multitasking Abilities & Active Listening
- First Aid & CPR (Certified)
- Empathy
Volunteer Experience
Security Guard
Conestoga College, Guelph, ON August 2022 - August 2022
- Provide security during college events and gathering.
- Supervise the event area.
- Guide Students and regulate safety measures
References
Available upon request
Timeline
Customer Support Associate
Tech Mahindra
07.2024 - 08.2024
Administrative Assistant
Homewood health Center
07.2023 - 12.2023
Shift Supervisor/ Baker
Tim Horton
06.2022 - 06.2024
Health Office Administration -
Conestoga College
Similar Profiles
Hemanth Kumar BangaruHemanth Kumar Bangaru
Team Lead at Tech Mahindra, Tech Mahindra Pvt LtdTeam Lead at Tech Mahindra, Tech Mahindra Pvt Ltd
SHASHI SHARMASHASHI SHARMA
Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)
Nitin JadhavNitin Jadhav
Project Manager at Tech MahindraProject Manager at Tech Mahindra