Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Availability
Timeline
Generic

Gurleen Kaur

Brampton,ON

Summary

Punctual and honest worker with a solid background in Healthcare environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help the team improve service and reduce waste. Consistently maintains a positive and friendly demeanor, ensuring customer satisfaction and contributing to overall store success. I am committed to upholding high accuracy, integrity, and professionalism standards in every aspect of administration responsibilities.

Overview

3
3
years of professional experience

Work History

Cashier

Shoppers Drug Mart
03.2024 - Current
  • Assisting customers with inquiries, product location, and providing information about promotions or rewards programs
  • Scanning and bagging items accurately
  • Providing excellent customer service in the checkout area
  • Collaborating with other store team members to maintain a clean and organized checkout area
  • Staying informed about current promotions, and discounts
  • Willingness to assist in other store areas, such as restocking shelves or helping with inventory

Customer Service Associate

Fastlane Truckers
01.2023 - 02.2024
  • Helped alarge volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance the experience.
  • Researched the LoadLink system for customer inquiries, product descriptions, and specifications.
  • Managed over 450 customer calls per day, increasing the Customer Loads delivery success ratio by 47%.

Administrative Coordinator

Health Clinic
05.2021 - 11.2022
  • Answered phone calls and responded to inquiries from customers, vendors, and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.

Education

Diploma - Office-Admin. Health Services

Georgian College
Toronto, ON
08.2024

Skills

  • Clean and Presentable
  • Time Management
  • Customer Assistance
  • Email and Phone Etiquette
  • Customer Relations
  • MS Office (Word, Excel, Outlook)
  • Cashier
  • Team Player
  • Document Management
  • Workload prioritization
  • Leadership and supervision

Volunteer Experience

William Osler Health System, Brampton (Urgent Care Center)

07/2023 - Current 

Assisted medical staff in managing patient flow, ensuring timely and efficient care delivery. Give the best customer service to all the patients., Greeted patients, and collected the necessary information for medical records., Assisted in maintaining cleanliness and organization within the Urgent Care Center., Engaged with patients and their families, offering a friendly and supportive environment., Supported hospital events and community outreach programs to promote health awareness.

Languages

English (Proficient)
Hindi (Proficient)
Punjabi (Proficient)

Availability

Full-time or Part-time (Weekdays and Weekends available)

Timeline

Cashier

Shoppers Drug Mart
03.2024 - Current

Customer Service Associate

Fastlane Truckers
01.2023 - 02.2024

Administrative Coordinator

Health Clinic
05.2021 - 11.2022

Diploma - Office-Admin. Health Services

Georgian College

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