GURLEEN KAUR
Vancouver,British Columbia
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring three years of experience to dynamic new position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Fresh St. Market IGA
09.2021 - Current
- Operated cash register for cash, and credit card transactions with excellent accuracy levels
- Train new hires and supervise shifts.
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and provides excellent customer service for solving their problems
- Restocked and organized merchandise in front lanes
- Managed front end team, assigning duties and tasks.
File Maintenance
Fresh St Market IGA
08.2023 - Current
- Enhanced clinic organization through meticulous record-keeping and file maintenance practices.
- Trained staff members on proper file maintenance practices, fostering a culture of accountability and organization throughout the workplace.
- Established strong working relationships with colleagues, fostering a collaborative environment that promoted efficient file maintenance practices.
- Proactively identified opportunities for process improvements through regular analysis of current file maintenance practices, leading to increased operational efficiency over time.
- Trained new employees on file maintenance procedures, fostering adherence to established best practices within the team.
- Reduced misfiled documents through regular file maintenance and accurate record keeping practices.
E-Commerce Specialist
Fresh St Market IGA
12.2021 - Current
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Identified and resolved technical issues affecting website performance, ensuring seamless user experience for customers browsing and making purchases.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
Bookkeeper
Fresh St. Market IGA
08.2022 - 07.2023
- Management experience
- Responsible for counting, balancing tills
- Making daily reports and filing invoices
- Tracking daily sales
- Maintain office supplies
- Responsible for maintaining accurate books on account payable and receivables
- Auditing cash and daily deposits.
Education
Associate Of Arts - Psychology
Langara College
Skills
- Training new hires
- Supervising shifts
- Assigning tasks and duties to team
- Helping team members
- Inventory Stocking
- Payrolls
- Filing invoices
- Keeping track of daily sales
- Making daily sales entries
- Handling coin orders
- Making cash deposits
- Customer Relations
- Credits and Refunds
- Cooperative Attitude
- Customer Transactions
- Cash Register Operation
- Price Identification
- Feedback Acceptance
- Resolving Discrepancies
- Billing and Payment Processing
- Active Listening
- Basic Math Functions
- Microsoft Windows
- Promoting Loyalty
- Customer Assistance
- Cash Drawer Management
- Bagging and Packaging
- Cashier Abilities
- Classified file maintenance
- File maintenance and updating
Certification
Respect in workplace
Languages
English
Native or Bilingual
Timeline
File Maintenance
Fresh St Market IGA
08.2023 - Current
Bookkeeper
Fresh St. Market IGA
08.2022 - 07.2023
E-Commerce Specialist
Fresh St Market IGA
12.2021 - Current
Customer Service Specialist
Fresh St. Market IGA
09.2021 - Current
Associate Of Arts - Psychology
Langara College