Gurleen Kaur
Surrey,BC
Summary
Proactive Medical Office Assistant with a track record of enhancing patient experience at Amari Physio And Massage. Excelled in multitasking and organization, boosting office efficiency by 30%. Skilled in computer applications and patient scheduling, demonstrating exceptional problem-solving abilities and a positive attitude. Renowned for leadership in team settings and adept at insurance billing, consistently prioritizing patient care and satisfaction.
Overview
3
3
years of professional experience
Work History
Medical Office Assistant
Amari Physio And Massage
Surrey, BC
03.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Jane app to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Education
High School Diploma -
Kwantlen Polytechnic University
Surrey, BC06.2023
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- Medical Reception
- Positive Attitude
- Appointment management
- Patient Scheduling
- Phone and Email Etiquette
- Team Leadership
- Insurance Billing
- Follow-up skills
- Billing and coding
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Reading books, poetry and walking
I ocassionally read books because it provide me a different world to look what I lack. Sometimes works as an escape. Poetry makes me romanticize my life and think beyond reality. I feel poetry helps to detangle the different situations. Apart from this, to keep myself healthy, walking is the best thing with the earphones plugged in. Nothing can help more to enjoy the nature.
Timeline
Medical Office Assistant
Amari Physio And Massage
03.2021 - Current
High School Diploma -
Kwantlen Polytechnic University