Abhishek Sood

Help customers with their claims.

Assist customers on day to day basis for their drugs and medical bills.

Help them to determine their coverage.

First Project- Credit union

Duties and responsibilities-

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Second project- Intuit quickbooks

Duties and responsibilities-

• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Developed in-depth knowledge of client business and industry through direct interaction while working on various aspects of engagement.
• Assessed client tax situations to determine best filing options.
• Analyzed financial records to verify accuracy of tax returns.

Third project- Bath and body works

Duties and responsibilities-

• Fulfilled customers' special requests for merchandise and delivery times.
• Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
• Attended to customer complaints and processed product return or replacement requests.
• Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Fourth project- Rogers communication

Duties and responsibilities-

• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Used CRM software to record customer interactions and track general sales activities for review and follow-up.
• Collaborated with other technicians to troubleshoot and resolve technical issues.

Project- Humana Insurance

Duties and responsibilities-

• Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
• Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
• Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
• Registered customer information on database to enable tracking history and maintain accurate records.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Project- Uber Loyalty support

Duties and responsibilities-

• Handled Driver inquiries and suggestions courteously and professionally.
• Resolve sophisticated problems for drivers quickly and with the highest quality over the phone in a heavy phone volume environment.
• Escalate issues appropriately and drive them to resolution.
• Follow internal documentation to help existing earners with troubleshooting.