Gurleen Kaur
Charlottetown,PE
Summary
Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.
Overview
3
3
years of professional experience
Work History
Customer Care Associate
The Brick
05.2024 - Current
- Respond to customer inquiries and offer solutions in a courteous and professional manner
- Follow up with customers to identify and support their needs
- Promote customer loyalty by providing exceptional customer support
- Review and follow up on order reports on a daily basis
- Routing scheduled deliveries
- Other duties as assigned.
Customer Care Associate
Leon's
07.2023 - 01.2024
- Directing all incoming customer enquiries to the appropriate associates in a friendly, timely and efficient manner
- Accepting customer payments for their Leon's Cards or for regular payment on new and existing sales bills
- Doubling checking sales bills for potential concerns and keying bills into our computer system
- Filing all the documents that are required for government remittances
- Providing sales support through inventory cycling, creating price tags, helping with customer service follow-up.
Customer Care Associate
Leon's
05.2022 - 06.2023
- Directing all incoming customer enquiries to the appropriate associates in a friendly, timely and efficient manner
- Accepting customer payments for their Leon's Cards or for regular payment on new and existing sales bills
- Doubling checking sales bills for potential concerns and keying bills into our computer system
- Filing all the documents that are required for government remittances
- Providing sales support through inventory cycling, creating price tags, helping with customer service follow-up
- Completing daily reports and maintaining customer accounts
- Training new employees in customer service and sales procedures
- Creating Part Orders (PO) for missing or damaged furniture or appliance parts.
Customer Care Associate
Durham Region
09.2021 - 02.2022
- Answered calls through Amazon Connect and booked COVID Vaccines using VERTO
- Kept Call logs using a Microsoft Excel sheet
- Answered a constant flow of customer calls with minimal wait times
- Took general phone queries and provided navigation when the booking had been made for testing
- Regular coordination with patients as well as clinics conducting testing.
Specialist
Data Entry Imaging
05.2021 - 08.2021
- Documentation, scanning, and accuracy of scanned files
- Data entry using batch manager.
Education
Computer System Network Technician, Advanced data communication Technology, Information System Security, Open system automation, PC Hardware, Basic administration of Microsoft Windows Server, Scripting and PowerShell, Cisco, Database design & SQL -
Canadore College
01.2022
Skills
- Certification in programming languages (C, C, HTML, Java, Python, Web development)
- Proficiency in Excel
- LAN/WAN networks, TCP/IP Protocols, and networking technologies
- Excellent Communication, problem-solving, troubleshooting, and good in time-management skills
- Self-motivated, Reliable, hardworking, and dedicated with an ability to work individually
Timeline
Customer Care Associate
The Brick
05.2024 - Current
Customer Care Associate
Leon's
07.2023 - 01.2024
Customer Care Associate
Leon's
05.2022 - 06.2023
Customer Care Associate
Durham Region
09.2021 - 02.2022
Specialist
Data Entry Imaging
05.2021 - 08.2021
Computer System Network Technician, Advanced data communication Technology, Information System Security, Open system automation, PC Hardware, Basic administration of Microsoft Windows Server, Scripting and PowerShell, Cisco, Database design & SQL -
Canadore College