Gurleen Kaur
Regina,SK
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Administrator
Vertical Staffings
10.2023 - 04.2024
- Responding to customer inquiries via phone, email, or chat in a timely and professional manner.
• Providing information about products or services, including pricing.
• Resolving customer complaints and issues effectively and efficiently, striving for first-call resolution whenever possible.
• Escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.
• Maintaining accurate records of customer interactions, transactions, and inquiries using CRM software or other tools.
• Collaborating with other team members or departments to ensure
seamless customer experiences.
• Staying informed about company policies, procedures, and product
updates to provide accurate information to customers.
Office Administrator
Olde York Potato Chips
02.2022 - 10.2023
- Managing office supplies inventory and placing orders as needed.
- Handling incoming and outgoing correspondence, including mail, emails, and phone calls.
- Scheduling appointments, meetings, and conference rooms for staff.
- Assisting with travel arrangements and accommodations for employees.
- Maintaining electronic and paper filing systems for records and
documents. - Coordinating office services such as maintenance, cleaning, and repairs.
- Assisting in the preparation of reports, presentations, and other
documents. - Managing office budgets and expenses, including tracking invoices and receipts.
- Providing administrative support to executives and other staff members as needed.
- Overseeing administrative policies and procedures to ensure compliance and efficiency.
Supervisor-Food and Beverage
Tandoori Flame
10.2021 - 04.2022
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Communicating orders to the kitchen and bar staff and ensuring timely
delivery. - Adhering to food safety and sanitation standards at all times.
- Checking in with guests to ensure satisfaction and address any concerns.
- Boosted team performance by developing customer service training materials and conducting service training.
Education
Associate of Science - Computer System Technician
Loyalist College of Applied Arts And Technology
Toronto, Canada08.2023
Skills
Account Management
Proficient in Microsoft Office Suite, including
Word, Excel, PowerPoint, Outlook, and Teams,
with strong skills in document creation, data
analysis, presentations, email management,
and collaboration
Proficient In Programming Software Python,Java,Web Developer,Powershell,Cisco packet tracer
Administrative Skills (eg, Office Management,
Data Management and Record Keeping
Documentation)
Organizational and Multitasking Abilities
Confidentiality and discretion
Excellent Communication and Interpersonal
Skills
Event Management and Web Application
Development
Administration and Reporting
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Smart Serve License
Sales Essential License
ACE- Adobe Certified Expert, Photoshop
Driving Class 5
Availability
Full-Time , Monday to Sunday
Timeline
Office Administrator
Vertical Staffings
10.2023 - 04.2024
Office Administrator
Olde York Potato Chips
02.2022 - 10.2023
Supervisor-Food and Beverage
Tandoori Flame
10.2021 - 04.2022
Associate of Science - Computer System Technician
Loyalist College of Applied Arts And Technology
Smart Serve License
Sales Essential License
ACE- Adobe Certified Expert, Photoshop
Driving Class 5
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