Gurleen Kaur
Regina,SK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Vertical Staffings
11.2023 - 03.2024
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Collected vital information to support company and associates through interviews and data analysis.
- Resolved concerns with products or services to help with retention and drive sales.
- Configured and tested new software and hardware.
- Worked closely with sales representatives to ensure seamless handoff of potential leads from support interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Shahbaz Employment Staffing
02.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Created and maintained detailed database to develop promotional sales.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Team Leader
Prodigy Personnel
12.2021 - 02.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Created and maintained detailed database to develop promotional sales.
- Led by example through consistently maintaining excellent performance standards.
- Leveraged data-driven insights to identify patterns in customer inquiries, enabling proactive process improvements.
Education
Associate of Science - Computer Systems Technician
Loyalist College of Applied Arts And Technology
Toronto08.2023
Skills
- Supply Management
- Account Management
- Defect Analysis and Resolution
- Microsoft Excel
- Software Upgrades
- Employee Computer Support
- System Maintenance
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Software
Python, Java , Linux , Cisco Packet Tracer , Power shell , Web Designer
Certification
- ACE - Adobe Certified Expert, Photoshop
- Smart Serve License
- Sales Essentials Certificate
Timeline
Customer Support Specialist
Vertical Staffings
11.2023 - 03.2024
Customer Service Representative
Shahbaz Employment Staffing
02.2022 - 10.2023
Customer Service Team Leader
Prodigy Personnel
12.2021 - 02.2022
Associate of Science - Computer Systems Technician
Loyalist College of Applied Arts And Technology
- ACE - Adobe Certified Expert, Photoshop
- Smart Serve License
- Sales Essentials Certificate
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