Gurleen Kaur
Surrey,BC
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 4 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. Hardworking Site Supervisor knowledgeable about Hospitality Industry operations. Versed in project, team and inventory management. Streamlines workflow and optimizes processes for maximum productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Job Title
Company
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Student Ambassador
Acsenda School Of Management
10.2022 - Current
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- Assisted in boosting enrollment numbers by providing personalized support to incoming students during orientation week activities.
- Contributed to a positive campus atmosphere by creating welcoming spaces for new students to connect with one another.
- Promoted diversity and inclusivity on campus through involvement in multicultural events and initiatives.
- Supported student success by offering peer-to-peer mentorship, sharing study tips, and advising on course selection.
- Strengthened the sense of community on campus by organizing social events and activities for fellow Student Ambassadors.
- Developed essential leadership skills through participation in specialized training programs and workshops offered by the university.
- Enhanced collaboration among Student Ambassadors by facilitating group meetings, resulting in improved team cohesion and effectiveness.
- Fostered strong relationships with alumni network members by assisting in coordinating reunions, networking events, and fundraising efforts.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
Assistant Manager
Domino's Pizza
10.2022 - 12.2023
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- Developed strong working relationships with staff, fostering a positive work environment.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored security to protect employees, customers and property.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Manager
Dominos's Pizza
02.2021 - 10.2022
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- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Hotel Front Desk Clerk
Taj Swarna
07.2020 - 12.2020
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- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Hotel Manager
Radisson
03.2019 - 06.2020
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- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Education
Bachelor in Hospitality Management - Hospitality Management
Acsenda School of Management
Vancouver, BC12.2024
Skills
- Client Relations
- Project Management
- Team Leadership
- Conflict Resolution
- Staff Training
- Time Management
- Regulatory Compliance
- Risk Assessment
- Inventory Procurement
- Security Awareness
- Financial Management
- Quality Assurance
- Business Administration
- Strategic Planning
- Dependable and Hardworking
- Decision-Making
- Multi-Project Coordination
- Presentation Skills
- Customer Relations
- Self Control and Integrity
- Effective Communication
- Leadership
Personal Information
Title: Title
Languages
English
Software
Social Media Management: Ability to use tools like Hootsuite or Buffer for scheduling social media posts
Email and Communication Tools: Proficient in using email platforms such as Outlook or Gmail for professional communication Familiarity with communication tools like Slack for team collaboration and quick communication
Online Reservation Platforms: Experience with online booking systems like Bookingcom, Expedia, or Airbnb, demonstrating the ability to manage reservations and update availability
Microsoft Office Suite: Proficient in Microsoft Word for creating documents, including contracts and correspondence Excel skills for managing budgets, tracking expenses, and creating financial reports PowerPoint proficiency for creating presentations, useful in roles involving sales or training
Affiliations
- Culinary Exploration
- Travel and Cultural Exploration
- Event Planning and Coordination
- Wine or Beverage Appreciation
- Hospitality Industry Networking
- Technology and Innovation
- Wellness and Fitness
- Fine Arts or Cultural Events
Timeline
Student Ambassador
Acsenda School Of Management
10.2022 - Current
Assistant Manager
Domino's Pizza
10.2022 - 12.2023
Assistant Manager
Dominos's Pizza
02.2021 - 10.2022
Hotel Front Desk Clerk
Taj Swarna
07.2020 - 12.2020
Hotel Manager
Radisson
03.2019 - 06.2020
Job Title
Company
Bachelor in Hospitality Management - Hospitality Management
Acsenda School of Management
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