Gurleen Kaur
Missisauga ,ON
Summary
Dedicated Security Supervisor adept in security monitoring procedures, including surveillance equipment expertise. Proven history of operating with heightened awareness and attention to detail with track record of alleviating risks and exercising sound judgment in high-pressure situations.
Overview
2
2
years of professional experience
Work History
Security Supervisor
Defron security services
Toronto, ON
06.2022 - Current
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Hired, trained and managed staff of 150 associates.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Developed and implemented training procedures for newly hired personnel.
Dispatcher
Rai dispatch
Toronto, ON
01.2023 - 09.2023
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Customer Service Representative
Tim-Hortons
Cambridge, ON
11.2021 - 03.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills
- Developed strong customer relationships to encourage repeat business.
- Maintained knowledge of current promotions, payment policies and security practices.
- Improved customer service wait times to mitigate complaints.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Associate of Arts - Psychology
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2023
Skills
- Product Knowledge
- Complaint Resolution
- Microsoft Office Expertise
- Proofreading
- Multi-Task Management
- Microsoft Excel
- Dispatch Coordination
- Schedule Management
- Critical Thinker
- Staff Management
- Security team management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Dispatcher
Rai dispatch
01.2023 - 09.2023
Security Supervisor
Defron security services
06.2022 - Current
Customer Service Representative
Tim-Hortons
11.2021 - 03.2022
Associate of Arts - Psychology
Conestoga College Institute of Technology And Advanced Learning
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