Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gurleen Kaur

Surrey,BC

Summary

Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Fabstyles
05.2021 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.

Cashier

Lenskart
02.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Store Associate

Vishal Mega Mart
12.2022 - 03.2023
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Located merchandise across various stores to address customer needs.

Volunteer

Gurdwara
05.2023 - 06.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Led group discussions and activities to meet different community needs.

Education

Associate of Science - Biology

Capilano University
North Vancouver, BC
05.2025

Skills

  • Animal Restraining
  • Community Outreach
  • Verbal and Written Communication
  • Volunteer Recruitment
  • Document Management
  • Folding Clothes
  • Documentation
  • Editing
  • Phone Inquiries
  • Google Suite
  • Teacher Assistance
  • Managing Reception
  • Team Collaboration
  • Telephone Etiquette

Certification

  • Basic computer course , Bambah Counsultancies - feburary 2023

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Professional Working

Timeline

Volunteer

Gurdwara
05.2023 - 06.2023

Store Associate

Vishal Mega Mart
12.2022 - 03.2023

Cashier

Lenskart
02.2022 - 11.2022

Customer Service Associate

Fabstyles
05.2021 - 01.2022

Associate of Science - Biology

Capilano University

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Gurleen Kaur