Gurleen Grewal
Surrey,BC
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
5
5
years of professional experience
Work History
Third Keyholder
Reitmans
08.2023 - Current
- Enhanced customer satisfaction by providing attentive service and addressing inquiries effectively.
- Managed daily store operations to ensure a clean, organized, and efficient retail environment.
- Assisted in achieving store sales goals by upselling products and offering personalized shopping experiences for customers.
- Supported management in training new staff members, sharing product knowledge, and demonstrating best practices in customer service.
Supervisor
Loblaw City Market
09.2023 - 03.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Third Key Manager
Icing By Claire's
02.2022 - 07.2023
- Increased store sales by developing and implementing effective merchandising strategies.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Boosted team morale by promoting a positive work environment and fostering open communication.
- Collaborated with store manager on creating staff schedules to ensure optimal coverage during business hours.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
Team Lead
Real Canadian Superstore
06.2019 - 12.2021
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Expedited returns and exchanges process for clients, ensuring a hassle-free shopping experience.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
Education
Bachelor of Arts - Criminology
Capilano University
North Vancouver, BC03.2025
Skills
- Customer Service Management
- Cash Handling Accuracy
- Training and mentoring
- Sales Leadership
- Problem-Solving
- Multitasking Abilities
- Payroll
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Supervisor
Loblaw City Market
09.2023 - 03.2024
Third Keyholder
Reitmans
08.2023 - Current
Third Key Manager
Icing By Claire's
02.2022 - 07.2023
Team Lead
Real Canadian Superstore
06.2019 - 12.2021
Bachelor of Arts - Criminology
Capilano University
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