Gurleen Goraya
Delta,BC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Freelance Transcriptionist
Self Employed Services
11.2021 - Current
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Verified accuracy of transcribed material prior to finalization.
- Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Stayed organized and kept detailed records to accurately track progress and client information.
Customer Service Cashier
Tabor Pizza
01.2018 - 03.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about food sold in the store.
Customer Service Representative
Staples
11.2017 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Specialist
Sears
05.2014 - 10.2017
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Interacted with approximately 80 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Trained and mentored new sales representatives.
Education
High School Diploma -
NVSS
Vanderhoof, BC06.2012
Skills
- Proofreading
- Customer Interaction
- Data Input
- Transcribing Documents
- Active Listening
- Providing Feedback
- Professional Telephone Etiquette
- Answering Customer Questions
- Feedback Acceptance
Timeline
Freelance Transcriptionist
Self Employed Services
11.2021 - Current
Customer Service Cashier
Tabor Pizza
01.2018 - 03.2020
Customer Service Representative
Staples
11.2017 - 02.2020
Sales Specialist
Sears
05.2014 - 10.2017
High School Diploma -
NVSS
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