Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gurleen Brar

Winnipeg,Manitoba

Summary

Proven track record in enhancing customer satisfaction, demonstrated at Mere Hotel by resolving guest issues swiftly, ensuring repeat business. Skilled in payment handling and problem-solving, I excel in high-pressure environments through exceptional multitasking and teamwork. My approach has consistently improved guest service experiences, reflecting my commitment to excellence and efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Mere Hotel
07.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Crew Member/Crew Trainer

McDonald's
09.2022 - 08.2024
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Trained new team members on procedures, customer service, and sales techniques.

Guest Service Representative

EasyDay
05.2021 - 02.2022
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Education

Graduate Certificate - Hotel And Hospitality Services

Manitoba Institute of Trades And Technology
Winnipeg, MB
06.2023

High School Diploma -

CAMBRIDGE INTERNATIONAL SCHOOL
PUNJAB, INDIA
03.2021

Skills

  • Customer Service
  • Welcoming guests
  • Problem-solving skills
  • Teamwork orientation
  • Payment handling
  • Multitasking Abilities

Languages

English
Professional Working

Certification

  • Certified in Computer Basic with 84% result
  • Certified in Food Safety and Handling with 92% result.

Timeline

Front Desk Agent

Mere Hotel
07.2023 - Current

Crew Member/Crew Trainer

McDonald's
09.2022 - 08.2024

Guest Service Representative

EasyDay
05.2021 - 02.2022

Graduate Certificate - Hotel And Hospitality Services

Manitoba Institute of Trades And Technology

High School Diploma -

CAMBRIDGE INTERNATIONAL SCHOOL

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Gurleen Brar