Gurlal Singh

• Coordinated and maintained schedules for large workforce to ensure optimal staffing levels.
• Managed timekeeping and payroll data, correcting discrepancies to maintain accurate employee compensation.
• Responding to employee scheduling requests and operational changes.
• Resolving scheduling conflicts and operational issues.
• Communicating with employees regarding schedules, availability, and updates.
• Training employees on scheduling processes and documentation.
• Resolved scheduling conflicts and operational issues to minimize disruptions in workflow.
• Working in a fast-paced environment while maintaining accuracy and meeting deadlines

• Coordinated scheduling and workforce coverage for 300+ healthcare security employees supporting Alberta Health Services sites across Calgary
• Managed diverse security portfolios, enhancing resource allocation and service delivery effectiveness.
• Managed diverse security portfolios, optimizing resource allocation and service delivery.
• Assisted with payroll processing, invoicing, and timesheet verification, ensuring accurate administrative reporting.
• Maintained communication with supervisors, healthcare staff, clients, and employees to facilitate smooth operational support.
• Maintained communication with supervisors, healthcare staff, clients, and employees to ensure smooth operational support
• Updated scheduling systems, maintained operational records, and ensured compliance with company and site requirements
• Assisted with payroll processing, invoicing, timesheet verification, and administrative reporting with strong accuracy
• Demonstrated strong organizational, multitasking, and problem-solving skills in fast-paced healthcare settings

• Coordinated scheduling and shift coverage for 300+ employees across multiple sites, ensuring optimal staffing levels to meet operational demands
• Managed payroll processing, invoicing, and timesheet verification, achieving high accuracy and compliance with company policies
• Assisted with workforce planning, client communication, and daily operational support in a fast-paced environment
• Responded quickly to staffing shortages, emergencies, and last-minute schedule changes
• Addressed staffing shortages and emergencies by adjusting schedules promptly
• Supported recruitment and onboarding processes, enhancing employee integration and coordination for large teams
• Prepared quotations, maintained records, and updated scheduling systems efficiently
• Ensured smooth daily operations while meeting company standards and client expectations

• Processed customer transactions at cash register
• Provide customer service
• Operate cash register
• Welcomed customers with friendly demeanor
• Wrap or place merchandise in bags
• Delivered exceptional customer service to enhance experience
• Verify the age of customers when selling lottery tickets, alcohol or tobacco products

• Provided exceptional customer service in fast-paced retail environment, assisting customers with mobile plans, devices, and services to enhance satisfaction
• Assisted with achieving sales targets through strong communication and product knowledge
• Processed sales transactions, activations, upgrades, and payments accurately and efficiently
• Addressed customer concerns professionally, fostering positive experiences and encouraging repeat business
• Contributed to sales targets by leveraging strong communication and product knowledge to recommend tailored solutions
• Worked collaboratively with team members to support daily store operations and customer satisfaction
• Maintained organized inventory displays and ensured the store environment remained clean and professional
• Developed strong communication, problem-solving, multitasking, and relationship-building skills in a sales-focused environment

• Provided security services across various commercial, healthcare, industrial, and customer service sites while maintaining a safe and professional environment
• Monitored site access, conducted patrols, and enforced safety and security procedures to ensure compliance with site policies and maintain a secure environment
• Responded to incidents, emergencies, and security concerns quickly and professionally under pressure
• Completed accurate incident reports, daily activity logs, and documentation to support incident response and enhance operational transparency
• Assisted with access control, visitor management, and conflict resolution to ensure safety and uphold professional standards
• Completed detailed incident reports, daily activity logs, and documentation with strong accuracy and attention to detail
• Worked closely with site staff, management, emergency responders, and the public to support smooth daily operations
• Followed company procedures, safety regulations, and confidentiality standards in regulated environments

• Provided security services at concerts, festivals, private functions, and large public events while maintaining a safe environment for guests and staff
• Managed crowd control, access management, ticket verification, and monitored restricted areas to ensure safety during high-attendance events
• Addressed incidents, disturbances, and emergency situations with professionalism and composure to maintain order and safety
• Responded professionally to incidents, disturbances, and emergency situations while remaining calm under pressure
• Worked closely with event organizers, staff, and law enforcement when required to support smooth event operations
• Demonstrated strong communication, teamwork, and problem-solving skills in fast-paced event environments
• Assisted guests with directions, inquiries, and customer service while maintaining a professional appearance and attitude
• Utilized strong communication, teamwork, and problem-solving skills to effectively navigate fast-paced event environments

• Washed dishes, utensils, pots, pans, and kitchen equipment in a fast-paced restaurant environment
• Ensured cleanliness and sanitation standards in kitchen and dishwashing area to support food safety
• Worked efficiently during busy rush hours while maintaining attention to detail
• Supported team members to ensure smooth daily kitchen operations
• Restocked cleaning products, utensils, and kitchen supplies.
• Executed dishwashing tasks efficiently during busy rush hours, contributing to overall kitchen workflow
• Collaborated with team members to facilitate smooth daily kitchen operations and enhance service delivery
• Followed workplace safety and food handling guidelines at all times

Relevant Coursework: Compensation, Staffing, HR Law, Labor Relations, HRM Systems, Training & Development, Business Analytics

• Non-Medical Stream
• Completed coursework in Physics, Chemistry, and Mathematics with strong academic foundation in analytical and problem-solving skills