Summary
Overview
Work History
Education
Skills
Languages
References
Projects
Timeline
Generic

Gurlal Singh

Calgary,AB

Summary

Efficient Infrastructure Specialist skilled in strategic planning and network solution development. Offering many years of industry success to contribute to a professional opportunity in which deployment support and company policy implementation will be highly valued.

Overview

6
6
years of professional experience

Work History

IT Specialist

RBC
Calgary, AB
03.2024 - Current
  • Manage and maintain IT infrastructure, including servers, routers, switches, and firewalls, to ensure optimal performance
  • Implement data backup and recovery solutions using Avamar, ensuring business continuity in case of system failure
  • Monitor network performance and conduct regular maintenance to prevent potential issues and optimize system efficiency
  • Collaborate with vendors and external partners to implement new technologies and solutions that align with business needs.
  • Managed and supervised user accounts, permissions, and access within Active Directory and other system environments.
  • Provided in-person and remote IT support for all company-wide locations.
  • Liaised with team members to promote quality and timely project completion.
  • Implemented improvements and restructuring for applications and processes to increase efficiency

IT Infrastructure Specialist

Freedom Mobile
Calgary, AB
12.2022 - 02.2024
  • Performed and documented runbook network operations using step-by-step decision trees.
  • Researched network technology trends and compared to existing architecture to present useful improvement suggestions to clients.
  • Installed and maintained VoIP and VTC devices, checking customer availability for various networks.
  • Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
  • Tracked network and telephony devices for performance and load threshold metering.
  • Successfully deployed server overhaul of both wired and wireless networks, completing projects ahead of anticipated deadline.
  • Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
  • Conducted scheduled maintenance during non-peak hours for uninterrupted service.

IT Coordinator

Yanfeng Automotive Interiors
Mississuaga, ON
05.2019 - 11.2022
  • Troubleshoot and resolve hardware and software issues for end-users and shop floor
  • Install and configure software applications and patching of critical production servers and OS using SCCM
  • Implemented and maintained network security measures, including firewalls, VPNs, and intrusion detection systems
  • Implemented backup & disaster recovery solutions to ensure business continuity using Veeam
  • Documented ITIL procedures, change management and provided knowledge to other teams
  • Generally supervised & ensure systems align with business need

Technical Support Analyst

ERCO Worldwide
Etobicoke, ON
01.2019 - 04.2019
  • Installing and configuring computer hardware, software, networks, printers, and scanners
  • Performed upgrades on systems to ensure longevity & worked with procurement staff to purchase IT equipment's
  • Played an important team role during two power outages to bring up IT infrastructure mainly for production applications
  • Migrated Windows XP/7/8 to Windows 10 and setup printers, VPN, and security apps
  • Updated project dashboards and metrics to track progress

Education

Diploma - Information Technology

Sheridan College
12.2018

Skills

  • Disaster Recovery Planning
  • IT service management
  • Software Deployment
  • Virtualization Technologies
  • Database Administration
  • Windows Operating System
  • Incident Management
  • Hardware troubleshooting
  • System monitoring
  • Strategic plan development
  • Performance strategy
  • Network Performance Analysis
  • Performance Tuning

Languages

English (fluent), Hindi (fluent), Punjabi (fluent)

References

  • Jamie, Pavot, Senior IT Manager, RBC
  • Jaspreet, Mavi, Systems Analyst, Freedom Mobile
  • Don, Gleeson, IT Coordinator, Yanfeng Automotive Interiors
  • Lakhan, Kumar, MES Specialist, Infosys

Projects

Connect Care 7 Launch at AHS Sep 2023 - Nov 2023 

Delivered IT support for the Connect Care 7 launch at multiple healthcare sites, including Brooks, Medicine Hat, Oyen, Bow Island, and Bassano.

Scrap Scanning Project at Yanfeng Jan 2021- Feb 2021 

Worked on the implementation and deployment of a scrap scanning app, optimizing processes within the manufacturing environment, Provided ongoing support to ensure the continuous functionality of the system.

Timeline

IT Specialist

RBC
03.2024 - Current

IT Infrastructure Specialist

Freedom Mobile
12.2022 - 02.2024

IT Coordinator

Yanfeng Automotive Interiors
05.2019 - 11.2022

Technical Support Analyst

ERCO Worldwide
01.2019 - 04.2019

Diploma - Information Technology

Sheridan College

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Gurlal Singh