Gurkitan Kaur
Dartmouth,NS
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at NFI SDR CANADA. Expert in customer service and Microsoft Excel, I excel in resolving complex issues with empathy and efficiency. Skilled in administrative support, I significantly contributed to reducing inquiry volume and improving data management processes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
NFI SDR CANADA
01.2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Administrative Assistant
SDR Distribution Services
05.2022 - 12.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
Diploma - Early Childhood Education
CDI COLLEGE
Laval, Canada04.2022
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Microsoft Excel
- Follow-up skills
- Administrative Support
- Clerical Support
- Problem Resolution
Timeline
Customer Service Representative
NFI SDR CANADA
01.2024 - 08.2024
Administrative Assistant
SDR Distribution Services
05.2022 - 12.2023
Diploma - Early Childhood Education
CDI COLLEGE
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