Gurkirth Singh
Grande Prairie / Blue Valley Amritsar Punjab
Summary
Diligent Rooms Division Manager with background in managing room operations and enhancing guest satisfaction. Proven ability to streamline processes and drive efficiency in hotel services. Demonstrated leadership in team management and conflict resolution.
Overview
7
7
years of professional experience
Work History
Rooms Division Manager
Holiday Inn & Suites
08.2024 - Current
- Developed strong relationships with corporate clients, enhancing brand loyalty and driving repeat business.
- Conducted regular performance evaluations for front office staff, identifying areas for growth and development opportunities.
- Maintained a strong presence in the front office area, addressing guest concerns personally and fostering an atmosphere of approachability and professionalism.
- Utilized data-driven decision-making processes to identify trends in guest preferences, tailoring services accordingly for maximum satisfaction.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
Senior Duty Manager
The Scotsman Hotel
05.2023 - 09.2023
- Managed budgeting and financial planning, controlling expenses to meet financial targets.
- Oversaw health and safety compliance, reducing workplace accidents and ensuring a safe environment.
- Developed and executed marketing strategies to increase footfall and revenue.
- Resolved escalated customer complaints, restoring satisfaction and maintaining loyalty.
- Implemented training programmes to improve staff skills and customer service levels.
- Liaised with senior management to report on performance and seek strategic guidance.
- Led team of 30 staff, overseeing daily operations to maintain high service standards.
Duty Manager / Night Auditor
Courtyard by Marriott
04.2022 - 04.2023
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Updated accounts and logs throughout shift to keep up with all requirements.
- Generated daily, weekly and monthly reports to close day and meet objectives.
- Completed nightly updates to hotel rates and individual room charges.
- Created spreadsheets using Microsoft Excel and entered all financial information on a daily basis.
- Handled night auditing duties which included verification of daily room occupancy and hotel revenue.
- Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
Hotel Duty Manager
Taj 51 Buckingham Gate Suites and Residences
09.2020 - 04.2022
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
- Maintained professional demeanor in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Managed and motivated large teams of staff to deliver against daily operational targets.
- Conducted end-of-month audits for upper management review.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruption.
- Assisted guests at check-in, providing information on various services within the hotel.
- Cultivated long-lasting relationships with outside vendors including florists and restaurants to secure relationship marketing opportunities for guests.
Hotel Receptionist
Taj Swarna
09.2018 - 08.2019
- Processed customer bookings through Opera and prepared registration cards to ensure smooth check-in processes.
- Coordinated transportation for guests, booking shuttles and private car service.
- Provided excellent customer service throughout hotel visits, resulting in outstanding TripAdvisor feedback.
- Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.
- Promoted additional hotel facilities and services to enhance customer experiences.
Industrial Trainee
Taj Swarna
01.2018 - 06.2018
- Gained practical experience of tool management by assisting managers and supervisors with various tasks.
- Completed all tasks efficiently and timely, as instructed by industrial managers.
- Cultivated excellent relationships with other industrial workers by assisting with difficult tasks and heavy lifting to meet production targets.
- Filled knowledge gaps by participating in meetings, workshops and team-building events to gain practical work experience.
- Shadowed senior staff members during practical work, gaining insight and expertise in industrial operations and procedures.
Education
Masters in Global Hospitality - Hospitality
Edinburgh Napier University
Edinburgh UK2021
Bachelor of Science - Hotel Management And Catering Technologies
Punjab Technical University
11.2018
Certificate of Higher Education - Humanties
Gtb high school
2016
Skills
- Opera adept
- Front desk management
- Fire safety expertise
- End-of-day reporting
- Hotel security
- Reception management
- Hiring management
- Funds and budget management
- Guest conflict management
- Guest complaint management
- Booking management
- Inventory Oversight
- Problem-solving skills
- Employee development
Languages
Punjabi, English, Hindi
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Rooms Division Manager
Holiday Inn & Suites
08.2024 - Current
Senior Duty Manager
The Scotsman Hotel
05.2023 - 09.2023
Duty Manager / Night Auditor
Courtyard by Marriott
04.2022 - 04.2023
Hotel Duty Manager
Taj 51 Buckingham Gate Suites and Residences
09.2020 - 04.2022
Hotel Receptionist
Taj Swarna
09.2018 - 08.2019
Industrial Trainee
Taj Swarna
01.2018 - 06.2018
Certificate of Higher Education - Humanties
Gtb high school
Masters in Global Hospitality - Hospitality
Edinburgh Napier University
Bachelor of Science - Hotel Management And Catering Technologies
Punjab Technical University
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