Gurkirth Singh
Grande Prairie,AB
Summary
Responsible hospitality professional passionate about delivering outstanding quality and service. Offering 06 years of experience in industry with history of recognition for performance. Skilled hotel management professional offers skills in team leadership and guest relations. Dedicated to satisfying guests with prompt, professional service from friendly and knowledgeable team members. Strengths include managing operations, maintaining records and achieving property objectives.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Holiday Inn & Suites
08.2024 - Current
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Senior Duty Manager ( 5 Star )
The Scotsman Hotel
05.2023 - 09.2023
- Managed budgeting and financial planning, controlling expenses to meet financial targets.
- Oversaw health and safety compliance, reducing workplace accidents and ensuring a safe environment.
- Developed and executed marketing strategies to increase footfall and revenue.
- Resolved escalated customer complaints, restoring satisfaction and maintaining loyalty.
- Implemented training programmes to improve staff skills and customer service levels.
- Liaised with senior management to report on performance and seek strategic guidance.
- Led team of 30 staff, overseeing daily operations to maintain high service standards.
Duty Manager / Night Auditor
Courtyard by Marriott ( 4 Star )
04.2022 - 04.2023
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Updated accounts and logs throughout shift to keep up with all requirements.
- Generated daily, weekly and monthly reports to close day and meet objectives.
- Completed nightly updates to hotel rates and individual room charges.
- Created spreadsheets using Microsoft Excel and entered all financial information on a daily basis.
- Handled night auditing duties which included verification of daily room occupancy and hotel revenue.
- Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
Hotel Duty Manager
Taj Hotels ( 5 Star luxury )
09.2020 - 04.2022
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
- Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Managed and motivated large teams of staff to deliver against daily operational targets.
- Conducted end-of-month audits for upper management review.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Assisted guests at check-in, providing information on various services within the hotel.
- Cultivated long-lasting relationships with outside vendors including florists and restaurants to secure relationship marketing opportunities for guests.
Reception Supervisor
LUXURY COLLECTION BY MARRIOTT ( 5 STAR LUXURY )
09.2019 - 03.2020
- Greeted customers and guests with warmth and enthusiasm, ensuring positive hospitality experiences.
- Promoted brand loyalty programmes, incentivising reception teams to consistently hit up-selling targets.
- Educated reception teams on current products, promotions and services, enabling effective customer care and sales.
- Closely monitored customer feedback, adapting reception care and services to meet high customer expectations.
- Handled customer queries and complaints calmly and professionally, seeking swift resolutions and positive outcomes.
Hotel Receptionist
TAJ HOTELS ( 5 STAR LUXURY )
09.2018 - 08.2019
- Processed customer bookings through Opera and prepared registration cards to ensure smooth check-in processes.
- Coordinated transportation for guests, booking shuttles and private car service.
- Provided excellent customer service throughout hotel visits, resulting in outstanding TripAdvisor feedback.
- Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.
- Promoted additional hotel facilities and services to enhance customer experiences.
Industrial Trainee
TAJ HOTELS ( 5 STAR LUXURY )
01.2018 - 06.2018
- Gained practical experience of tool management by assisting managers and supervisors with various tasks.
- Completed all tasks efficiently and timely, as instructed by industrial managers.
- Cultivated excellent relationships with other industrial workers by assisting with difficult tasks and heavy lifting to meet production targets.
- Filled knowledge gaps by participating in meetings, workshops and team-building events to gain practical work experience.
- Shadowed senior staff members during practical work, gaining insight and expertise in industrial operations and procedures.
Education
Master in global hospitality - Hospitality
Edinburgh Napier University
2021
Bachelor of Science - Hotel Management And Catering Technologies
Punjab Technical University
Amritsar11.2018
Certificate of Higher Education - Humanties
Gtb high school
2016
Skills
- Opera adept
- Fire safety expertise
- End-of-day reporting
- Hotel security
- Reception management
- Hiring management
- Funds and budget management
- Guest conflict management
- Guest complaint management
- Booking management
- Inventory Oversight
- Problem-solving skills
Languages
Punjabi, English, Hindi
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Front Desk Agent
Holiday Inn & Suites
08.2024 - Current
Senior Duty Manager ( 5 Star )
The Scotsman Hotel
05.2023 - 09.2023
Duty Manager / Night Auditor
Courtyard by Marriott ( 4 Star )
04.2022 - 04.2023
Hotel Duty Manager
Taj Hotels ( 5 Star luxury )
09.2020 - 04.2022
Reception Supervisor
LUXURY COLLECTION BY MARRIOTT ( 5 STAR LUXURY )
09.2019 - 03.2020
Hotel Receptionist
TAJ HOTELS ( 5 STAR LUXURY )
09.2018 - 08.2019
Industrial Trainee
TAJ HOTELS ( 5 STAR LUXURY )
01.2018 - 06.2018
Master in global hospitality - Hospitality
Edinburgh Napier University
Bachelor of Science - Hotel Management And Catering Technologies
Punjab Technical University
Certificate of Higher Education - Humanties
Gtb high school
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