GURKIRAT SYALI
Surrey,Canada
Summary
Driven leader with extensive experience in retail and hospitality, focusing on team development and business operations. Holds a Master's degree in Sales, Marketing, and Hospitality, and a Bachelor's degree in Hospitality, Tourism, and Administration. Expert in team management, sales optimization, customer service, and strategic planning. Proven track record in managing diverse teams, building customer relationships, and implementing profitable strategies.
Overview
10
10
years of professional experience
Work History
General Manager
Old Navy Gap Inc
Vancouver, British Columbia
02.2025 - Current
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Managed staff recruitment, training, and performance evaluations for team development.
- Implemented inventory control processes to maintain optimal stock levels.
- Developed and executed strategic plans for store layout and merchandising.
- Collaborated with marketing teams to enhance brand visibility and promotions.
- Analyzed sales data to identify trends and inform business strategies.
- Fostered a positive work environment through effective communication and leadership.
- Ensured compliance with company policies and industry regulations in all operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Restoration Hardware
01.2022 - 02.2025
- Monitored key performance indicators, including sales per square foot, gross margin ROI, ATV, conversion rate, and traffic metrics
- Recruited and led a team of 30, achieving a record-breaking $500k transaction with a single client within six months
- Managed a high-volume store with $20M in annual sales, ensuring operational excellence and a secure shopping environment
- Devised and executed a strategic employee retention plan, significantly reducing staff turnover
- Launched a customer loyalty program to enhance consumer engagement and repeat business
Area Manager
General Nutrition Centre
01.2020 - 01.2022
- Managed a diverse team across multiple locations, fostering a positive work environment and high employee satisfaction
- Developed and maintained relationships with customers and suppliers, managed budgets, employee evaluations, and contracts
- Streamlined inventory management to minimize waste and ensure consistent policy implementation
- Optimized scheduling practices and led cross-functional teams in executing strategic initiatives
- Managed total 10 stores within British Columbia.
Store Manager
GUESS Inc.
01.2018 - 01.2020
- Organized employee shift schedules according to customer traffic patterns and individual strengths
- Engaged with customers, fostered strong relationships, and professionally addressed complaints
- Monitored cash discrepancies, tracked inventory shrinkage, and ensured accurate documentation and loss prevention
Store Manager
Bootlegger
01.2017 - 01.2018
- Managed inventory control, cash handling, and store opening/closing procedures
- Handled client complaints promptly, maintaining high levels of customer satisfaction
- Coached sales associates on product specifications, sales incentives, and techniques
Store Manager
Bath & Body Works
01.2016 - 01.2017
- Oversaw day-to-day operations, ensuring a hygienic and secure environment for clients and staff
- Addressed customer complaints promptly, maintaining positive relationships with clientele
- Managed a high-volume store with annual sales of $5 million
Education
Master of Business Administration - Sales, Marketing, and Hospitality
Douglas College
Bachelor of Hospitality - Tourism, and Administration
Punjab University
Skills
- Leadership
- Team Management
- Sales Optimization
- Relationship Building
- Strategic Planning
- Problem Solving
- Inventory Control
- Budget Management
- Employee Training
- Performance Evaluation
- Conflict Resolution
- Vendor Negotiation
- Process Improvement
- Marketing Strategies
- Compliance Management
- Time Management
- Analytical Thinking
- Operational Efficiency
- Customer Service
- Merchandising
- Financial Planning
- Talent Development
- Product Knowledge
- Decision Making
Languageproficiencies
- English
- Hindi
- Punjabi
Languages
3,5,5
Technologyproficiencies
- Microsoft Office Suite
- Google Workspace
- Adobe Creative Suite
- Communication Tools
- CRM Software
- POS Systems
Scheduling Software's
- Performance Management
- UKG
- Dayforce
Timeline
General Manager
Old Navy Gap Inc
02.2025 - Current
General Manager
Restoration Hardware
01.2022 - 02.2025
Area Manager
General Nutrition Centre
01.2020 - 01.2022
Store Manager
GUESS Inc.
01.2018 - 01.2020
Store Manager
Bootlegger
01.2017 - 01.2018
Store Manager
Bath & Body Works
01.2016 - 01.2017
Master of Business Administration - Sales, Marketing, and Hospitality
Douglas College
Bachelor of Hospitality - Tourism, and Administration
Punjab University
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