Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Gurkirat Singh

Summary

Dynamic operations professional with a proven track record at Surprise Enterprize Inc, excelling in customer support and workflow coordination. Recognized for enhancing team performance through effective training and feedback. Skilled in report writing and time management, consistently delivering results that boost customer satisfaction and operational efficiency.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Operations Assistant

Surprise Enterprize Inc
02.2025 - Current
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.

Mobile Patrol Supervisor

Lts Services
10.2024 - 02.2025
  • Implemented emergency response plans effectively during critical situations, coordinating resources efficiently to minimize damages or losses.
  • Streamlined reporting processes, ensuring accurate documentation of patrol activities and incident reports.
  • Evaluated team members'' performances, identifying areas for improvement, and providing constructive feedback to enhance skills.
  • Assisted in developing training programs tailored specifically towards mobile patrol supervisors'' needs for continuous professional development.

Till Operator/Customer Service Representative

Party City
05.2024 - 01.2025
  • Maintained a well-organized workspace for improved efficiency during busy periods.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Master of Science - Data Analytics

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
09-2022

Skills

  • Attention to detail
  • Positive attitude
  • Professional and friendly
  • Customer support
  • Work Planning and Prioritization
  • Inventory management
  • Teamwork and collaboration
  • Time management
  • Report writing
  • Hospitality service expertise

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • First Aid& CPR/AED Level C, Canadian Red Cross - 2028-01-05
  • Smart Serve - 2028-02-07
  • Food Handler Certificate - 2028-05-15
  • Licensed Security Guard - 2026-01-02
  • Licensed Use of Force

Timeline

Operations Assistant

Surprise Enterprize Inc
02.2025 - Current

Mobile Patrol Supervisor

Lts Services
10.2024 - 02.2025

Till Operator/Customer Service Representative

Party City
05.2024 - 01.2025

Master of Science - Data Analytics

Conestoga College Institute of Technology And Advanced Learning

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Gurkirat Singh