Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GURKIRAT SINGH

Brampton,Canada

Summary

Highly Effective at problem solving and decision making with 2+ years of progressive IT experience. Offering customer-focused approach and genuine willingness to learn and grow in dynamic environment. Bringing solid foundation in communication with easily adapting to new information and procedures. Currently seeking an opportunity in a professional capacity, employing comprehensive experience and vast knowledge.

Overview

3
3
years of professional experience

Work History

Warehouse Associate

DHL P&G
08.2023 - 04.2024
  • Demonstrated ability with accurately filling, packing, and preparing packages for delivery, while reducing time consumption by 15%
  • Received, inspected, and sorted general merchandise, increasing efficiency by 40%
  • Delivered high-end results with operating functions and initiating improvements by 50%
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Front Desk Agent

Namdhari Clinical Laboratory
01.2021 - 09.2022
  • Booking appointments over phone, in person, and via computer for patients and provided confirmation information.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Ensured accurate billing and payment processing, reducing errors and disputes.
  • Clearly mentioning the medical test packages to patients and informing about the appropriate conditions of the tests.
  • Maintained high levels of privacy by securely managing personal information.
  • Provided exceptional service during high-volume periods or challenging situations.

Education

Information Technology Business Analysis - Business Analytics

CONESTOGA COLLEGE
Brantford, ON
08.2024

Bachelor of Computer Applications -

PANJAB UNIVERSITY
India
06.2021

Skills

  • Office 365
  • Stakeholder Management
  • Gathering user requirements
  • Insight Reporting
  • Proficient in Excel
  • Windows Server
  • Visio
  • Canva
  • Incident management
  • Business Frameworks
  • Solution Designing
  • Product Roadmaps
  • Tableau
  • Gaining proficiency in Jira
  • Functional Analysis
  • Troubleshooting
  • Basic knowledge of Google Analytics
  • Verbal communication

Languages

English
Punjabi
Hindi

Timeline

Warehouse Associate

DHL P&G
08.2023 - 04.2024

Front Desk Agent

Namdhari Clinical Laboratory
01.2021 - 09.2022

Information Technology Business Analysis - Business Analytics

CONESTOGA COLLEGE

Bachelor of Computer Applications -

PANJAB UNIVERSITY

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