GURKIRAT SINGH
KITCHENER,ONTRIO
Summary
Looking forward to an opportunity in an atmosphere where i can make a difference,and not just be another payroll figure,with an ambitious pace and desire to scale the peaks of professional excellence. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
SMART POINT
02.2024 - 06.2024
- Resolve Customer Complaints Via phone,email,or social media
- Use telephone to reach out to customers
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders,refunds,or exchanges
Chai Sutta Bar
Tea Madame Tea Shop
07.2023 - 01.2024
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cleaned counters, machines, utensils, and seating areas daily.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
diploma - general arts and science
conestoga college
06.2023
secondary education -
Rishi School
Kotkapura, Punjab06.2023
Skills
- Communication skill
- Teamwork
- Reliability
- Organized
- Hardworking
- Quick Learner
- Problem Resolution
- Money handling abilities
- Complaint resolution
Availability
Monday, 12:00pm to closing, Tuesday, 12:00pm to closing, Wednesday, 12:00pm to closing, Thursday, open, Friday, open, Saturday, open, Sunday, open, Evening and night shifts both preferred. Free on weekends.
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
- Certified Support Manager (CSM) - HDI.
Interests
- I like trying new recipes and food trends
- I like looking at the stars and learning about constellations
- Volunteer Work
- Martial Arts
- Woodworking
- Auto Repair/Restoration
- Watching Movies and TV Shows
- I like working with my hands and fixing things
Timeline
Customer Service Representative
SMART POINT
02.2024 - 06.2024
Chai Sutta Bar
Tea Madame Tea Shop
07.2023 - 01.2024
diploma - general arts and science
conestoga college
secondary education -
Rishi School
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