Gurkirat Singh Sembhi
Winnipeg,MB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customs Broker
Frontier Supply Chain Solutions
05.2022 - Current
- Lawfully cleared merchandise through customs per client and government requirements.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to 50+ customer calls and 500+ emails daily to ensure smooth operation of drivers cross-border.
Dispatcher
Champion Towing
08.2021 - 05.2022
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Followed established protocols for professional handling of emergency situations.
- Directed drivers using assigned mapping systems for timely emergency attendance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Closely monitored dispatch board to triage and prioritize over 100+ daily calls
Education
Diploma - Business Technology Management
Red River College
Winnipeg, MB04.2022
Skills
- Microsoft Office proficiency
- Problem-solving abilities
- Risk assessment capabilities
- Customs regulations mastery
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customs Broker
Frontier Supply Chain Solutions
05.2022 - Current
Dispatcher
Champion Towing
08.2021 - 05.2022
Diploma - Business Technology Management
Red River College
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