Summary
Overview
Work History
Education
Skills
Timeline
Generic

GURKIRAT SINGH

Surrey,BC

Summary

Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests. Coordinated Security Supervisor with 3 years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel. Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management. Bilingual security management professional familiar with standard security practices and operational requirements. Comfortable working in variety of environments to provide personal, premise and perimeter security. Highly skilled in armed security precautions and operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Security Supervisor

TRADEX CONVENTION CENTRE
01.2023 - Current
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Coordinated protective service operations with other emergency response agencies.
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
  • Implemented comprehensive security plans to provide highest levels of protection for facilities.
  • Evaluated security systems and procedures to identify areas for improvement.
  • Collaborated with senior management to develop and implement strategies to mitigate security risks.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Supervised team of 25 security personnel during shift.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.

Security Officer

Genesis Security Services
08.2020 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Store Manager

7-eleven
01.2022 - 08.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Assistant Store Manager

7-eleven
01.2020 - 01.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced operational risks while organizing data to forecast performance trends.

Front Desk Associate

CDS BAGGAGES
01.2019 - 04.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Performed basic daily bookkeeping tasks.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected deposits, fees, and payments.
  • Stored guest valuables in safe and individual boxes for security.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

No Degree - POST GRAD DIPLOMA-BUSSINESS MANAGEMENT

Vancouver Community College
Vancouver, BC
12.2019

Skills

  • Skilled in Conflict Resolution
  • Visitor Monitoring
  • Security Resource Management
  • Event Staffing
  • Safety and Security Regulations
  • Asset Protection
  • Daily Status Reports
  • Employee Relations
  • Dispatching
  • Closed Circuit TV Systems
  • Assess Risks
  • Emergency Management
  • Team Onboarding
  • Body Searches
  • Community Events
  • Alarm System Monitoring
  • CCTV Monitoring
  • Control Crowd
  • Fire Control
  • Team Leadership

Timeline

Security Supervisor

TRADEX CONVENTION CENTRE
01.2023 - Current

Store Manager

7-eleven
01.2022 - 08.2022

Security Officer

Genesis Security Services
08.2020 - Current

Assistant Store Manager

7-eleven
01.2020 - 01.2022

Front Desk Associate

CDS BAGGAGES
01.2019 - 04.2019

No Degree - POST GRAD DIPLOMA-BUSSINESS MANAGEMENT

Vancouver Community College
GURKIRAT SINGH