Gurkirat Kaur
Brampton,Canada
Summary
Experienced in records management, Microsoft Office, and customer service. Detail-oriented professional consistently praised by peers for hard-working nature. Strong commitment to excellence. Can be relied upon to contribute to team success and help achieve goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Technical Specialist
Td Canada Trust
08.2022 - Current
- Provided efficient and courteous service to customers at all times
- Identified ways to improve efficiency in operations and implemented process changes
- Developed departmental objectives, budgets, policies, procedures and strategies
- Focused on learning new skills and staying updated with industry changes
- Worked with coworkers to complete tasks
- Committed to delivering excellent customer service while working in a fast-paced environment
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Performed routine and scheduled maintenance services
- Participated in ongoing training to enhance own job skills and knowledge
- Troubleshot minor problems and reported larger technical issues
- Met deadlines while maintaining high-quality deliverables
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
Customer Service Adviser
HGS Canada
02.2019 - Current
- Complete telephony, digital and admin-based tasks to service customer queries
- Personally, contribute to an environment where colleagues want to work, and customers feel valued
- Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
- Take ownership of customer problems, solving them at first point of contact and escalate when required
- Adaptable to change and willing to embrace new ideas
Front Desk and Managing and Event Security
Regal Security Inc
04.2018 - Current
- Dispatch and freight brokerage certified from ITS Dispatch
- Controlling Access by providing Secure and safe environment
- Writing all incident reports and give an account of it to management
- Bookings - packages entry updating system for any pickups, delivery or missed parcels
- Recording and checking all the parcels according to unit number and ensuring delivered to right unit and resident
- Ensuring all customer complaints or any emergency quickly and wisely
Easy-Line Client Associate
Td Canada Trust
09.2021 - 08.2022
- Providing prompt, courteous and efficient service that exceeds customer expectations
- Respond and resolve customers concerns using standard procedures and Escalating non-standard activities as necessary
- Achieve assigned goals and business objectives by promoting banking solutions
- Completing business processes in a timely and accurate manner
Education
Business Accounting 2-Year Diploma -
St Lawrence college
Brampton, ON04.2018
Skills
- CPR Certified
- Proficient in Microsoft Office
- Proficient in Excel
- Proficient in Outlook
- Strong Communication Skills
- Professionalism
- Time Management Skills
- Customer Service Experience
- Positive Language
- Accountability
- Understanding of Computer Software
- Quickbooks
Certification
- CPR certified
- Driving license
- Dispatch and freight brokerage certified from ITS Dispatch
Languages
English
Professional Working
Timeline
Digital Technical Specialist
Td Canada Trust
08.2022 - Current
Easy-Line Client Associate
Td Canada Trust
09.2021 - 08.2022
Customer Service Adviser
HGS Canada
02.2019 - Current
Front Desk and Managing and Event Security
Regal Security Inc
04.2018 - Current
Business Accounting 2-Year Diploma -
St Lawrence college
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