BETSY MENDONCA
Salmon Arm,Columbia Shuswap Regional District
Summary
To consistently add value to myself and for the organization through, continuous pursuit of excellence in every sphere of my life for a common endeavour.
Overview
12
12
years of professional experience
Work history
Front Desk Receptionist
Kaien Enterprises, Ltd. - Comfort Inn & Suites.
Salmon Arm, British Columbia
06.2023 - Current
- Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Resolved customer issues and requests for information, escalating complex problems to line manager.
- Transmitted digital and printed documents to customers by post or email.
- Managed bookings using software to schedule, cancel and re-arrange appointments.
Banquet Manager
Jewels Banquet and Resorts
Jaipur, India
01.2022 - 10.2022
- Oversee and execute all functions throughout the property
- Developed strategic annual marketing plan and budgets, enhancing company profit growth.
- Manage all set-up and tear-down of function spaces as required
- Daily inspections of event space to ensure set ups are based on customer requests.
- Led tours for customers planning events, weddings and conferences.
Sales Manager
Whitehat Jr
Mumbai , Maharashtra
12.2020 - 12.2021
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Achieved exceptional client satisfaction feedback and ratings.
- Set highest personal performance standards for self.
- Created and directed sales team training and development programmes.
Flight Attendant
Emirates Airline
Dubai
08.2014 - 08.2020
- Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
- Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.
- Promoted safety, comfort and welfare of passengers.
- Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.
Flight Attendant
Jet Airways
Mumbai
09.2013 - 06.2014
- Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
- Facilitated communications between flight deck and cabin crew prior to and during flights, promoting smooth operations.
- Promoted safety, comfort and welfare of passengers.
- Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.
Sales Executive
Lodha Group
Mumbai
06.2012 - 08.2013
- Drove new clients and avenues to build relationships and grow business opportunities.
- Handled daily customer meetings, sales calls and account management tasks.
- Qualified prospects to determine potential for future sales and prioritise conversion efforts.
- Established and maintained client relationships through superb communication.
Education
Bachelor of Management Studies - Marketing
University of Mumbai
Mumbai03.2012
High School Diploma - Commerce
St. John The Baptist College
Mumbai03.2009
Secondary School Certificate - General
Holy Cross Convent High School
Thane,India2007
Skills
- Decision-making
- Networking ability
- Multitasking and prioritisation
- Meticulous and organised
- Customer service
- Professional demeanour
Technical Skills
- MS office
- M.S. excel
Hobbies
- Travelling
- Baking
Languages
- English
- Hindi
- Marathi
- Konkani
Timeline
Front Desk Receptionist
Kaien Enterprises, Ltd. - Comfort Inn & Suites.
06.2023 - Current
Banquet Manager
Jewels Banquet and Resorts
01.2022 - 10.2022
Sales Manager
Whitehat Jr
12.2020 - 12.2021
Flight Attendant
Emirates Airline
08.2014 - 08.2020
Flight Attendant
Jet Airways
09.2013 - 06.2014
Sales Executive
Lodha Group
06.2012 - 08.2013
Bachelor of Management Studies - Marketing
University of Mumbai
High School Diploma - Commerce
St. John The Baptist College
Secondary School Certificate - General
Holy Cross Convent High School