GURKARANBIR SINGH

• Maintained continual contact with teleworkers and managed return and pickup of old broken equipment and equipment movement.
• Oversaw installation, maintenance and repair and worked with technical team to implement and maximize hardware configurations to meet changing needs.
• Improved processes and performance through analysis of existing automated system problems and developed future plans.
• Delivered user training to include proper computer shutdown procedures, generic and personal login and password codes and standard workstation configuration.

• Answered questions and recommended solutions to address escalated customer complaints.
• Trained team members on appropriate application of policies and procedures.
• Boosted company productivity and morale through consistent engagement with team members and management.
• Supervised hourly and temporary personnel, provided work