Gurkaran Singh

Hamilton,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing analytical and problem-solving skills. Capable in providing network and software support to users and developing and implementing technical solutions.

Overview

years of professional experience

Languages

Work History

Technical Support Representative

Bell Technical Solutions

04.2023 - Current

Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Maintained servers and systems to keep networks fully operational during peak periods.
Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.

Fulfillment Problem Solver

Amazon

06.2022 - 04.2023

Ensuring that stocks and inventory are well-organized and maintained
Excellent verbal and written communication skills to effectively interact with team members, read and decipher work orders, and also report back to the warehouse manager.
Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
Leveraged data analysis and reporting to identify trends, opportunities for improvement, and areas requiring additional support.
Troubleshot complex issues involving customer orders or internal systems/processes effectively mitigating potential negative impacts on customer satisfaction.

Inventory Control Associate

Western Inventory Services

03.2022 - 07.2022

Do physical counts of inventory and maintain accurate records
Assist in other day-to-day inventory tasks such as inventory staging
Investigate and analyze variances in perpetual inventory.
Analyzing data and generating inventory reports of shortage, damage and misplaced items for senior management.
Increased efficiency in order processing by updating stock information in real-time within the company's database system.

Education

COMPUTER SOFTWARE AND DATABASE DEVELOPMENT -

Lambton College

North York, ON

BACHELOR OF COMPUTER APPLICATION - undefined

Rayat & Bahra University

Punjab, India

Skills

Languages: SQL, Python

Network diagnostics

Technical Support

Data Recovery

Systems Analysis

Active Listening

Multitasking

References

REFERENCES ARE AVAILABLE ON REQUEST

Timeline