Summary
Overview
Work History
Education
Skills
References
Timeline
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Gurkaran Singh

Hamilton,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing analytical and problem-solving skills. Capable in providing network and software support to users and developing and implementing technical solutions.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Technical Support Representative

Bell Technical Solutions
04.2023 - Current
  • Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.

Fulfillment Problem Solver

Amazon
06.2022 - 04.2023
  • Ensuring that stocks and inventory are well-organized and maintained
  • Excellent verbal and written communication skills to effectively interact with team members, read and decipher work orders, and also report back to the warehouse manager.
  • Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
  • Leveraged data analysis and reporting to identify trends, opportunities for improvement, and areas requiring additional support.
  • Troubleshot complex issues involving customer orders or internal systems/processes effectively mitigating potential negative impacts on customer satisfaction.

Inventory Control Associate

Western Inventory Services
03.2022 - 07.2022
  • Do physical counts of inventory and maintain accurate records
  • Assist in other day-to-day inventory tasks such as inventory staging
  • Investigate and analyze variances in perpetual inventory.
  • Analyzing data and generating inventory reports of shortage, damage and misplaced items for senior management.
  • Increased efficiency in order processing by updating stock information in real-time within the company's database system.

Education

COMPUTER SOFTWARE AND DATABASE DEVELOPMENT -

Lambton College
North York, ON

BACHELOR OF COMPUTER APPLICATION - undefined

Rayat & Bahra University
Punjab, India

Skills

Languages: SQL, Pythonundefined

References

REFERENCES ARE AVAILABLE ON REQUEST

Timeline

Technical Support Representative

Bell Technical Solutions
04.2023 - Current

Fulfillment Problem Solver

Amazon
06.2022 - 04.2023

Inventory Control Associate

Western Inventory Services
03.2022 - 07.2022

COMPUTER SOFTWARE AND DATABASE DEVELOPMENT -

Lambton College

BACHELOR OF COMPUTER APPLICATION - undefined

Rayat & Bahra University

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