Gurkaran Singh
Surrey,BC
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Agent Supervisor
Maximus Canada
Victoria, BC
01.2022 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Administrative Manager
Swift Health Services
Delta, BC
07.2021 - 12.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Verified customer information for orderly, up-to-date online systems.
Assistant Director of Admissions
CDI College
Burnaby, BC
04.2021 - 06.2021
- Coordinated and participated in campus recruitment events, orientation programs and open houses.
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
- Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
Corporate Account Manager
UConnect Wireless
Surrey, BC
12.2018 - 03.2021
- Secured competitor business via strategic marketing, service programs and promotions.
- Coordinated full sales lifecycle from proposal development to closings and follow-up.
- Grew territory by building talented sales force.
- Established profitable partnerships in telecom sector to grow corporate account base.
- Negotiated profitable proposals with major companies, securing long-term accounts
Education
Post Baccalaureate Diploma - Information And Computing Systems
Douglas College
New Westminster, BC 09.2018 - 12.2020
Bachelor's of Technology - Computer Science
Delhi University
New Delhi 07.2013 - 06.2017
High School Diploma -
The Air Force School
New Delhi 04.2009 - 05.2013
Skills
National accounts management
Order management
Strategic account development
Sales processes
Business development and planning
Product and service sales
Systems and software programs
Sales presentations
Coaching and mentoring
Verbal and written communication
Sales Reporting
B to B sales
Timeline
Agent Supervisor
Maximus Canada
01.2022 - Current
Administrative Manager
Swift Health Services
07.2021 - 12.2021
Assistant Director of Admissions
CDI College
04.2021 - 06.2021
Corporate Account Manager
UConnect Wireless
12.2018 - 03.2021
Post Baccalaureate Diploma - Information And Computing Systems
Douglas College
09.2018 - 12.2020
Bachelor's of Technology - Computer Science
Delhi University
07.2013 - 06.2017
High School Diploma -
The Air Force School
04.2009 - 05.2013