GURKARAN SHETRA
Brampton,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Keen interest to solve problems, creative in ways to maximize efficiency of my work. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
CSA Transportation
TORONTO
07.2023 - Current
- I currently work at a logistics company based out of Toronto
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assist customers by processing their orders
- Helping in resolving issues a client may have with the company, assisting with the billing process of clients
- Involved in this is also data entry, budgeting, and handling serious customer concerns for the company
CUSTOMER SERVICE REPRESENTATIVE
Walmart
TORONTO
01.2020 - 01.2022
- Worked as an entry level customer service representative
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Connecting customers to the appropriate department
ACCOUNTING INTERN
BALI ACCOUNTING SERVICES
BRAMPTON
01.2019 - 01.2020
- Aided senior accountants in preparing year-end tax returns while adhering to strict deadlines.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Assisted with month-end closing and reporting duties.
CASHIER
MEENA CLEANERS
BRAMPTON
01.2015 - 01.2018
- For my first job I worked as a front desk/cashier for a local Dry-Cleaning store
- I greeted customers as they walked in and assisted customers in cashing them out
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Business Administration -
UNIVERSITY OF GUELPH HUMBER
Toronto, ON06.2023
Skills
- Customer Service
- Adaptability
- Tech Savvy
- Exceptional written and verbal communication
- Problem Solving
- Critical Thinking
Activities
- Hiking
- Bicycling
- Hockey
- Fitness
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
ADMINISTRATIVE ASSISTANT
CSA Transportation
07.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Walmart
01.2020 - 01.2022
ACCOUNTING INTERN
BALI ACCOUNTING SERVICES
01.2019 - 01.2020
CASHIER
MEENA CLEANERS
01.2015 - 01.2018
Bachelor of Business Administration -
UNIVERSITY OF GUELPH HUMBER