Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gurkanwal Heer

Halifax,NS

Summary

Dynamic Operations Manager with a proven track record at Magnes Heating and Cooling Inc., enhancing customer satisfaction through streamlined processes and effective staff training. Skilled in cross-functional collaboration and problem-solving, I drive operational efficiency and foster teamwork, ensuring exceptional service delivery and improved product knowledge among teams.

Overview

3
3
years of professional experience

Work History

Operations Manager, Customer Experience

Magnes Heating and Cooling Inc.
08.2024 - Current
  • Streamlined customer service processes, enhancing response times and improving satisfaction ratings.
  • Developed training programs for staff, increasing service consistency and operational efficiency.
  • Analyzed customer feedback data, identifying key areas for service improvement and implementing actionable solutions.
  • Collaborated with cross-functional teams to optimize workflows, reducing bottlenecks in service delivery.
  • Led initiatives to enhance product knowledge among staff, resulting in improved customer interactions and support.

HVAC Installer

Fire N Ice Heating & Cooling
06.2022 - 07.2024
  • Assisted in installation of HVAC systems, ensuring compliance with safety standards and manufacturer guidelines.
  • Learned to operate various hand and power tools for HVAC system setup and maintenance tasks.
  • Supported experienced technicians during equipment troubleshooting and repair processes.
  • Gained knowledge of ductwork design and installation techniques through hands-on training opportunities.

Education

High School Diploma -

Hi-mark
Oshawa
03-2023

High School Diploma -

Centennial College of Applied Arts And Technology
Scarborough, None
04-2022

Skills

  • Staff development
  • Training programs
  • Cross-functional collaboration
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective leader
  • Operational efficiency

Languages

English
Full Professional

Timeline

Operations Manager, Customer Experience

Magnes Heating and Cooling Inc.
08.2024 - Current

HVAC Installer

Fire N Ice Heating & Cooling
06.2022 - 07.2024

High School Diploma -

Hi-mark

High School Diploma -

Centennial College of Applied Arts And Technology

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Gurkanwal Heer