Gurkamaljit Kaur
Surrey,BC
Summary
Dynamic professional with a proven track record at IEM Industrial, excelling in performance improvement and relationship building. Adept at resolving conflicts and enhancing team communication, I leverage analytical thinking to drive operational efficiency. Committed to delivering exceptional customer service while maintaining compliance and safety standards.
Overview
6
6
years of professional experience
Work History
Sub Leader- ROOF Department
IEM Industrial
02.2025 - 06.2025
- Ensured the accurate and timely processing of orders.
- Enforced safety regulations and standard operating procedures to maintain a safe and compliant work environment.
- Addressed and resolved any issues or conflicts that arise within the team or related to warehouse operations.
- Maintained clear and consistent communication with team members and higher management regarding operational issues and team performance.
Shift Manager
McDonald's
07.2021 - 01.2024
- Maximized quality assurance by completing frequent line checks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Collaborated with fellow managers to develop creative solutions for operational challenges, improving overall restaurant efficiency.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
Administrative Assistant
Akash Enterprises
12.2019 - 12.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained physical and digital filing systems.
- Organized and scheduled appointments and meetings.
- Submitted and reconciled expense reports.
- Carried out administrative duties such as filing, typing, copying, binding and scanning.
Education
Post-Baccalaureate Diploma - Technical Management And Services
Kwantlen Polytechnic University
Surrey04-2022
Bachelor of Technology - Computer Science And Engineering
Punjab Technical University
Punjab, India04-2019
Skills
- Performance Improvement
- Relationship Building
- Analytical Thinking
- Customer Service
- Multitasking
Languages
Hindi
English
Punjabi
Timeline
Sub Leader- ROOF Department
IEM Industrial
02.2025 - 06.2025
Shift Manager
McDonald's
07.2021 - 01.2024
Administrative Assistant
Akash Enterprises
12.2019 - 12.2020
Post-Baccalaureate Diploma - Technical Management And Services
Kwantlen Polytechnic University
Bachelor of Technology - Computer Science And Engineering
Punjab Technical University
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