GURKAMALJIT KAUR
Surrey,BC
Summary
Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SHIFT MANAGER
MCDONALDS
12.2021 - Current
- Managed schedules, accepted time off requests, and maintained coverage for shifts
- Directed and led employees and team members on effective operations, methods, and procedures
- Reported employee behavioural issues, losses, and customer complaints to upper-level management
- Positioned skilled staff in critical areas throughout the shift to optimize department productivity
- Taught staff upselling techniques to meet revenue targets
- Managed daily cash intake by counting out registers and tabulating profits
- Helped employees accomplish tasks during peak periods
- Upheld company standards and compliance requirements for operations.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
POST GRADUATE - TECHNICAL MANAGEMENT AND SERVICES
Kwantlen Polytechnic University
Surrey, BC04.2022
Skills
- Mentoring and Coaching
- Flexible Schedule
- Delegating Work
- Decision Making
- Maintaining Required Compliance
- Customer Service
- Situational Analysis
- Interpersonal Skills
- Revenue Generation
- Motivating Performers
- Documentation
Certification
Food Safety Level 1
First AID
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SHIFT MANAGER
MCDONALDS
12.2021 - Current
POST GRADUATE - TECHNICAL MANAGEMENT AND SERVICES
Kwantlen Polytechnic University
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