Gurkamal Singh
Oakville,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Sampling Technician
Hunters Amenities
Burlington, ON
04.2022 - Current
- Established a well-organized workspace that minimized distractions while maximizing productivity during long hours spent analyzing samples.
- Collaborated with cross-functional teams to ensure accurate and timely delivery of test results, enhancing customer satisfaction.
- Reduced errors in sample preparation through rigorous quality control measures and detailed documentation.
- Maintained a well-organized sample inventory system for easy retrieval and reduced sample loss or contamination.
- Adapted quickly to changes in industry standards or client requirements by staying informed on current trends and research related to Sample Technician duties.
Store Manager
Nura Solutions
Ludhiana, Punjab, India
04.2019 - 02.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Managed over 50 customer calls per day
Mobile Repair Technician
Self Employed
Ludhiana, Punjab, India
01.2019 - 02.2022
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Applied external accessories such as screen protectors, skins and more and offered guidance of products
Apple Solutions Consultant
Channelplay Limited
Ludhiana, Punjab, India
12.2012 - 01.2019
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Increased sales by 10% by educating prospects on benefits of products and services in comparison to competitors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Certified Mobile Technician - Mobile Application Development
Apple Service Center
Ludhiana, India2018
High School Diploma -
Shri Harkrishan Public School
India05.2010
Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Call Documentation
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Microsoft Office
Languages
English
Timeline
Sampling Technician
Hunters Amenities
04.2022 - Current
Store Manager
Nura Solutions
04.2019 - 02.2022
Mobile Repair Technician
Self Employed
01.2019 - 02.2022
Apple Solutions Consultant
Channelplay Limited
12.2012 - 01.2019
Certified Mobile Technician - Mobile Application Development
Apple Service Center
High School Diploma -
Shri Harkrishan Public School