Gurjot Singh Saggu
Winnipeg,MB
Summary
My years of experience, industry knowledge, and versatile skill set have equipped me to excel in driving marketing initiatives that generate measurable and lasting results. I have honed my skills and expertise to deliver impactful and results-driven strategies being a Manager and coaching team. I am excited to bring my expertise to new challenges and contribute to the continued success of forward-thinking organizations. I am seeking to apply my skills and training to job opportunity that will provide me a platform to expand my learning experience and contribute to a professional environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager Customer Operations
Old Navy, Gap
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managing and submitting Payroll.
- Health and safety leader.
- Loss Prevention, Business risk and compliance.
- Responsible for sales forecasting.
- managing budgeting.
- Scheduling within a budget of hours.
Department Manager- Sales Coach/ LID
H&M
06.2022 - 12.2023
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Customer service
- Health safety coordinator
- Loss Prevention
- Staff supervision
Customer Service Representative
Campaign Support
05.2022 - 06.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Completing appropriate documentation for each transcript
- Participation in continuous improvements, with focus on service excellence.
- Participate in cross-training initiatives and mentoring opportunities.
Frontline Worker
Tim Hortons
10.2021 - 05.2022
- Collaborated with management to implement new strategies for enhancing the overall customer experience.
- Proactively addressed potential issues before they escalated, minimizing disruptions and ensuring smooth workflow.
- Provided exceptional customer service, resulting in numerous positive feedback from customers
- Increased operational efficiency by quickly adapting to new procedures and protocols.
- Coordinated efforts with team members during busy periods, streamlining operations for optimal results.
Education
Bachelor of Arts - Economics And Management
University of Manitoba
Winnipeg, MB01.2024
Skills
- Master in Accounting
- Payroll Administrator
- Marketing knowledge
- Master in Administration work
- Risk and compliance
- Sales Growth
- Project Management
- Budgeting and finance
- Excellent Excel and tech skills
- Bilingual
Languages
Hindi
Volunteering
- Coordinated a team of 20 volunteers, enhancing team efficiency and morale through effective communication and leadership.
- Designed and executed community outreach programs, increasing engagement by 30%.
- Managed social media campaigns to promote events, resulting in a 40% boost in attendance.
Timeline
Assistant Manager Customer Operations
Old Navy, Gap
12.2023 - Current
Department Manager- Sales Coach/ LID
H&M
06.2022 - 12.2023
Customer Service Representative
Campaign Support
05.2022 - 06.2022
Frontline Worker
Tim Hortons
10.2021 - 05.2022
Bachelor of Arts - Economics And Management
University of Manitoba
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