Gurjot Toor
Mission,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Sussex Insurance
Mission, British Columbia
05.2018 - Current
- Educated clients on insurance products and policies.
- Developed strong relationships with clients through ongoing communication.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Processed payments received from clients promptly according to established procedures.
Farm Hand
Dosti Farming
Mission, British Columbia
06.2012 - 11.2017
- Operated farm machinery for planting and harvesting crops efficiently.
- Monitored crop health and reported issues to management promptly.
- Collaborated with team members to ensure timely completion of farming tasks.
- Participated in training new employees on farm procedures and equipment use.
- Loaded and unloaded trucks with supplies or products from the farm.
- Performed general maintenance tasks around the farm.
Education
General Insurance Level 1 - Insurance
Simon Fraser University
Vancouver06-2017
High School Diploma -
École Mission Secondary School
Mission, BC06-2015
Skills
- Customer relationship management
- Documentation preparation
- Payment processing
- Client education
- Problem solving
- Effective communication
- Team collaboration
- Time management
Affiliations
Mission Soccer Club- Actively a member of men's soccer club
Car Enthusiast- Passion for restoring and repairing vehicles
Enjoy Travelling- Exploring what nature has to offer and other cultures
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Sussex Insurance
05.2018 - Current
Farm Hand
Dosti Farming
06.2012 - 11.2017
General Insurance Level 1 - Insurance
Simon Fraser University
High School Diploma -
École Mission Secondary School