Gurjot Singh Grewal
Edmonton
Summary
Professional driver with strong record of transporting passengers safely and efficiently. Demonstrates exceptional navigation skills, adaptability to changing routes, and commitment to punctuality. Known for effective communication, collaborative teamwork, and excellent customer service. Reliable and focused on achieving optimal results in all driving assignments.
Overview
5
5
years of professional experience
Work History
Taxi Driver
Uber
03.2024 - Current
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Upheld high standards of cleanliness, sanitation, and service.
Customer Service Representative
Rogers Communications
01.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Package Delivery Driver
Amazon
01.2021 - 02.2023
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
Line Operator
08.2020 - 01.2022
- Implemented new procedures and technologies that improved efficiency and streamlined operations
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores
Education
Building System Technician - Engineering Mechanics
Saskatchewan Polytechnic
None06.2020
Skills
- Communication
- Customer Service
- Problem Solving
- Interpersonal Skills
- Passenger transportation
- Schedule management
- Patience and tolerance
Roles And Responsibilities
- Handle 30+ calls daily, with duties including signing up new customers, retrieving customer data and providing relevant information and cancelling services.
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Languages
English
Full Professional
Timeline
Taxi Driver
Uber
03.2024 - Current
Customer Service Representative
Rogers Communications
01.2023 - 01.2024
Package Delivery Driver
Amazon
01.2021 - 02.2023
Line Operator
08.2020 - 01.2022
Building System Technician - Engineering Mechanics
Saskatchewan Polytechnic
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