Gurjot Singh
Brampton,ON
Summary
At Reliance Smart - Grocery Store, I spearheaded customer service improvements, enhancing satisfaction through strategic issue resolution and feedback analysis. My mentorship boosted team performance, marrying my expertise in order management with exceptional customer service skills. Achievements include significant process enhancements, directly impacting customer experience positively.
Overview
1
1
year of professional experience
Work History
Customer Service Lead
Reliance Smart - Grocery Store
07.2023 - 11.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
Education
Bachelor Of Hospitality Management - Hospitality Management
WCC
201 8318 120Street,Surrey,BC, Canada,V3W 3N4Skills
- Order management
- Customer service excellence
- Sales
- Payment processing
Languages
English
Native or Bilingual
Timeline
Customer Service Lead
Reliance Smart - Grocery Store
07.2023 - 11.2024
Bachelor Of Hospitality Management - Hospitality Management
WCC
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