GURJOT SINGH
Etobicoke,ON
Summary
Driven Customer Service Representative with a proven track record of enhancing customer satisfaction through expert resolution of conflicts and issues. At my previous role, I excelled in problem-solving and active listening, significantly improving loyalty and repeat business. Skilled in both critical thinking and payment processing, I consistently maintained professionalism under pressure. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Family Members
01.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
MUKAT PUBLIC SCHOOL
INDIA 03.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Punjabi
Full Professional
English
Full Professional
Hindi
Full Professional
Additional Information
AVAILABILITY:
MONDAY TO SUNDAY AT ANY TIME.
Timeline
Customer Service Representative
Family Members
01.2021 - 02.2022
High School Diploma -
MUKAT PUBLIC SCHOOL
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