GURJOT SINGH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Sysco Food Services
09.2023 - 03.2024
- Answer incoming calls and emails from customers and Sales Consultants
- Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc
- Provide customer with order history information (i.e., item #, quantity, etc.) and pricing
- Process orders (including new, cancellation or additions to current order), invoices, credits/returns and respond to customers’ inquiries
- Back Orders – If item is out of stock, check ETA
- If not readily available, check availability of stock to determine if shipment can wait and offer substitutes where appropriate
- Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other requests as needed
- Prepare and send customer order acknowledgments
- Inform Sales team and customer of standard procedures, order status and/or resolution of problems, if applicable
- Follow up, either verbally or in writing to ensure proper customer satisfaction
- Review and resolve issues with customer orders such as delivery issues, shipment discrepancy and back orders.
Baker
Dufflet Pastries Wholesale
01.2023 - 04.2024
- Preparing breads, cakes, pies, and pastries using an oven under high temperature
- Measuring, mixing, and blending various ingredients, especially flour to obtain a mixture which when heated in an oven yields a baked product
- Performing duties weigh and measure flour, yeast, butter, eggs, and other ingredients using scales or graduated containers
- Mixing ingredients using a blending machine (Hobart mixers)
- Adjusting oven knobs to regulate temperature as desired
- Also, sometimes I need to observe the color and state of a product being baked to determine if it’s due to taken off the oven.
Education
2-year Diploma of Mechanical Engineering Technician -
Canadore College of Applied Arts And Technology (Brampton Campus)
04.2024
Higher education in non-medical stream -
Scholar fields public school
Punjab, India03.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Availability
Full time from Mondays to Sundays
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Sysco Food Services
09.2023 - 03.2024
Baker
Dufflet Pastries Wholesale
01.2023 - 04.2024
2-year Diploma of Mechanical Engineering Technician -
Canadore College of Applied Arts And Technology (Brampton Campus)
Higher education in non-medical stream -
Scholar fields public school
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