Gurjot Singh

• Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
• Developed and delivered change management support documentation and manuals.
• Acted as primary point of contact for third-party vendors involved in major operational changes to coordinate with external personnel.
• Reviewed historical documentation to discern trends in operational metrics, informing future decisions on operational changes and potential improvements.
• As Debug and Change management, implemented an internal service central for the first time that improved the ticket resolution rate to 20% in three months
• As direct link between Costumer and company. Flexible in all 3 languages (English(7 bands), punjabi, Hindi)
• Developed interactive UI for Business Users to interact with Databases easily.
• Experienced in developing Smooth and ResponsiveUI by using a suitable CSS framework .
• Accelerated release process time by 25%, increased software stability by 80%, improved change management results by 40%, and improved code quality by 50% through continuous integration and defect prevention techniques.

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Assisted employees with resolving network problems at remote locations.
• Compiled data and generated graphs to interpret results and suggest key operational improvements.
• Spearheaded compliance efforts and developed best practices to drive continual process improvements.

I am currently studying the Post Graduate diploma in Technical services and management. This course is designed for business management including all the management skills such as Customer delight, Team management, Technical writing and Data Management.