Gurjot Sidhu
Brampton
Summary
Adept at navigating high-stress scenarios, I significantly enhanced customer loyalty for Air Canada through empathetic dispute resolution and expert product knowledge. My blend of critical thinking and active listening skills led to efficient problem-solving, achieving a notable increase in customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Air Canada
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
Oakville, None09-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional
Air Canada work experience
I have been working with Air Canada since 2021 as Customer Experience Specialist. I meet our Air Canada customers with 100 of different scenarios each day. I have a good experience solving problems for our customers, And I would like to take this opportunity forward where I can be assisting them in flight with all the experience and skills I have. It is my dream to help the customers as a flight attendant since the day I joined Air Canada. I work with different FA'S and their managers and they all like my attitude for the job I perform. I will be willing to give you references as well, I would like you to please consider me for this opportunity as it means a lot to me. And I am willing to go over and beyond to prove myself.
THANK YOU
AC236391
Timeline
Customer Service Representative
Air Canada
02.2022 - Current
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
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