Gurjot Kaur
Langley,BC
Summary
Detail-oriented professional with experience in accounts payable and over 5 years in the retail, including leadership as a Grocery Department Manager. Skilled in financial processing, inventory control, team supervision, and customer service. Known for accuracy, efficiency, and a strong understanding of retail operations.
Overview
7
7
years of professional experience
Work History
Account Payable Representative
Pattison Food Group
Langley , BC
03.2023 - Current
- Accurately processed a wide range of invoices, including both 3-way PO matching and non-PO transactions, while maintaining efficiency in a high-volume, fast-paced environment.
- Navigated multiple accounting systems and tools to support and streamline daily accounts payable operations.
- Experienced in managing and processing Accounts Payable for five distinct inboxes: Expense, CPO, Repair & Maintenance, Tobacco, and DSD.
- Manage online payments, daily, weekly, and end-of-day tasks, including inbox handling, while maintaining ongoing coordination with team members to ensure workload balance and a seamless workflow across daily operations.
- Worked for three months on a project for AP automation and learned new softwares.
- Communicate professionally with internal departments and external vendors to address inquiries and maintain strong working relationships.
Customer Service Representative
Pattison Food Group
Langley , BC
08.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information..
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
Department Manager(Center of Store)
Save On Foods 975
07.2021 - 07.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions. Used verbal and written communications to solve back-stock and grocery department's problems.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers daily by monitoring counts(holes,refill list ,cycles and free counts),facing the store and set up new sales displays each week.
- Carried out day-to-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed like working in E-comm,Bakery,Dairy,Frozen and Customer Service.
- Gained experience in counting and managing tobacco and grocery inventory.
- Exceeded goals through effective task prioritization and great work ethic.
- Coordinated smooth department receiving, inventory storage, and product management. Stocked, rotated, and marked products to maintain displays and promote sales.
- Managed team of employees, training new staff, and even handled whole store as only manager in closing shifts.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflow.
Personal Shopper
Save On Foods 931
05.2018 - 07.2021
- Worked with number of customers to fulfill specific 100-150 orders daily according to customer needs.
- Handled the department as a leader when E-comm team leader was on day off or on vacations.
- Maximized efficiency by scanning items quickly and completing as many as 4-5 orders per hour.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Going the Extra Mile for our customers and fellow team members.
- Handling customer service inquiries and providing positive customer experience.
- Work with store teams to resolve customer service recovery situations involving returns, refunds, etc.
Kitchen Helper
McDonald's
03.2018 - 09.2019
Education
ASSOCIATE OF SCIENCE - Science, Technology.
THOMPSON RIVERS UNIVERSITY
Kamloops, BC04.2020
Bachelor of Science - Science, Technology.
IET BHADDAL INSTITUTE
India05.2017
Skills
- Multitasking and decision-making abilities
- Excellent interpersonal abilities
- Adaptability to change
- Attention to detail
- Planning and coordination
- Time management
- Analytical and critical thinking
Additional Information
Languages- English,Punjabi,Hindi.
Timeline
Account Payable Representative
Pattison Food Group
03.2023 - Current
Customer Service Representative
Pattison Food Group
08.2022 - 03.2023
Department Manager(Center of Store)
Save On Foods 975
07.2021 - 07.2022
Personal Shopper
Save On Foods 931
05.2018 - 07.2021
Kitchen Helper
McDonald's
03.2018 - 09.2019
ASSOCIATE OF SCIENCE - Science, Technology.
THOMPSON RIVERS UNIVERSITY
Bachelor of Science - Science, Technology.
IET BHADDAL INSTITUTE
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